topic Re: Pack wont refresh even though i have the credit in Pay as you go

Pack wont refresh even though i have the credit

U8pa — Fri, 09 Jun 2023 07:51:41 GMT

I am using a pay as you go SIM and have topped my phone up with £10 (I've been using a £10 pack for around a year now) and it told me the next day which was the day it was supposed to refresh, that I need data for my pack to refresh. I waited for the rest of the day and it didn't refresh. It is now the next day and it is still not refreshing. I've texted NOW to 150 and it tells me that I need to top up if I want a pack. Have tried most solutions I can find except for calling customer services. Any help?

Re: Pack wont refresh even though i have the credit

Chris_B — Fri, 09 Jun 2023 08:47:13 GMT

@U8pa Have you just tried to simply restarting the device ?

Re: Pack wont refresh even though i have the credit

U8pa — Fri, 09 Jun 2023 08:48:40 GMT

Tried that a couple times, didn't work. Tried turning aeroplane mode off and on, didn't work. Tried texting NOW to 150, didn't work.

Re: Pack wont refresh even though i have the credit

Leanne_T — Fri, 09 Jun 2023 10:00:41 GMT

Hi @U8pa

Can you text BALANCE to 150 and let me know the full reply?

Thanks 🙂

Leanne.

Re: Pack wont refresh even though i have the credit

U8pa — Fri, 09 Jun 2023 11:04:20 GMT

"Your current balance as of today 08:36 is £10.05. Your last top up was £10.00 on 07/06/2023 at 23:11. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices"

Re: Pack wont refresh even though i have the credit

Leanne_T — Fri, 09 Jun 2023 11:07:15 GMT

Thanks @U8pa

Can you text ALL PACKS to 150 and use the pack code you would like to activate to start the pack, does this work?

Leanne 🙂

Re: Pack wont refresh even though i have the credit

U8pa — Fri, 09 Jun 2023 11:12:02 GMT

Wouldn't that remove all my boosts though? Anything else I can try? If not I'll have to do that

Re: Pack wont refresh even though i have the credit

Leanne_T — Fri, 09 Jun 2023 11:15:05 GMT

If you call us on 150 the team will check the pack for you and help you get this sorted without needing to select a new pack if you're pack is no longer showing when you text ALL PACKS to 150 @U8pa

Leanne.

Re: Pack wont refresh even though i have the credit

XRaySpeX — Fri, 09 Jun 2023 12:13:14 GMT

@U8pa : You do not lose your free Boosts by switching from like to like packs.