topic Re: EU Roaming charges 6th June 2023 Query in Pay as you go

EU Roaming charges 6th June 2023 Query

eetom21 — Mon, 08 May 2023 14:14:22 GMT

So I got a text back in April from EE stating that from 6th June 2023, they will be introducing charges to EU roaming - £2.50 per day or £10 for a week.

I recently upgraded to a £20 subscription pack (50gb data, unlimited minutes and texts). I'm going away on the 8th June... therefore I was just wondering if anyone knows if the above roaming charges will apply to me or not? If so, how do we specify what charge we want etc. ?

Cheers in advance

Re: EU Roaming charges 6th June 2023 Query

XRaySpeX — Mon, 08 May 2023 16:27:26 GMT

@eetom21 : Those charges will apply from 6th June whenever you bought your PAYG pack or SIM.

The choice of which charge will apply will be announced nearer the time & will probably appear in your MyEE.

Re: EU Roaming charges 6th June 2023 Query

Blue27 — Thu, 08 Jun 2023 07:27:26 GMT

Hi how to activate my roaming

Re: EU Roaming charges 6th June 2023 Query

James_B — Thu, 08 Jun 2023 07:31:37 GMT

Hi @Blue27,

Welcome to the EE Community. 🙂

Roaming is activated by default on pay as you go accounts.

James

Re: EU Roaming charges 6th June 2023 Query

XRaySpeX — Thu, 08 Jun 2023 10:26:10 GMT

@James_B : But not the paying for it.

Re: EU Roaming charges 6th June 2023 Query

James_B — Thu, 08 Jun 2023 11:13:09 GMT

Hi @XRaySpeX,

@Blue27 will automatically receive a text message to opt in to a roaming add-on when they connect to a roaming network.

James

Re: EU Roaming charges 6th June 2023 Query

eetom21 — Thu, 08 Jun 2023 15:55:57 GMT

Is this actually working? I got a text when I came into Spain and I text ROAMEU7D to 150 but no idea if it went through or not?? My internet does actually seem to work but looks like no credit has been taken off me so slightly concerned I’ll be getting charged elsewhere?

Re: EU Roaming charges 6th June 2023 Query

Leanne_T — Thu, 08 Jun 2023 16:28:19 GMT

Hi @eetom21

How long ago did you send the text?

Is the add-on showing in your My EE account?

Leanne 🙂

Re: EU Roaming charges 6th June 2023 Query

eetom21 — Thu, 08 Jun 2023 16:32:17 GMT

Like nearly an hour ago now? My data seems to be working still though which is strange. I can see an option on My ee app to add it on though?

Re: EU Roaming charges 6th June 2023 Query

Leanne_T — Thu, 08 Jun 2023 16:56:11 GMT

Thanks @eetom21

Account changes can take up to 24 hours, if you would like to check this is all set up please call us and the team will be happy to help.

Leanne.

Re: EU Roaming charges 6th June 2023 Query

Dmyuzon — Wed, 14 Jun 2023 10:45:01 GMT

For me that is not fair specially for seafare's . We have been using EE for several months , and just today we cannot use it anymore unless you buy the eu roaming £2.5 perday or £10 per week . Imagine you will buy a data for £20 for 50gb and every week you need to buy £10 For roaming it will cost us £60 per month seesssh! Now for us EE IS THE MOST EXPENSIVE 🤣 Not gonna use it anymore

Re: EU Roaming charges 6th June 2023 Query

1978628 — Fri, 16 Jun 2023 12:53:51 GMT

hello

I will ask about my Roaming in my pack. He still working or I must somethink change ?

Re: EU Roaming charges 6th June 2023 Query

James_B — Fri, 16 Jun 2023 15:09:54 GMT

Hi @1978628,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

Re: EU Roaming charges 6th June 2023 Query

Seciu — Sat, 17 Jun 2023 16:58:43 GMT

Hello i activated the roamingeu7d a few hours ago but it s not working it s showing me still the E at the signal instead of 4G, and i have like 4 hours since i m trying to reach someoane to help me because it s urgent to use my data, please help me, xxxxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: EU Roaming charges 6th June 2023 Query

XRaySpeX — Sat, 17 Jun 2023 21:24:28 GMT

@Seciu : 'E' is still a signal, a 2G signal. Therefore you are still using data, albeit slow. It's up to the local network what signal you get. You could try manually changing the network operator to see if it's any better.

Re: EU Roaming charges 6th June 2023 Query

hailstorm — Wed, 09 Aug 2023 15:21:38 GMT

I havn't set up roaming before leaving UK to Canada. I want to speak with my bank (UK) over phone. How it is possible? Can someone advice me please?

Re: EU Roaming charges 6th June 2023 Query

XRaySpeX — Wed, 09 Aug 2023 16:01:38 GMT

@hailstorm : PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. Do you have enough credit for making & receiving calls & texts while abroad?