topic Romaing in Pay as you go

Romaing

Mary281 — Thu, 08 Jun 2023 10:22:14 GMT

Hi, I’m on pay as you go I have a 30 add on pack I just want to now if my phone will work in Mexico or would I have to buy another add on!

XRaySpeX — Thu, 08 Jun 2023 10:41:47 GMT

It'll work but you'll have to pay for it. Your pack is not valid there.

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/mexico > PAYG.

Mary281 — Thu, 08 Jun 2023 11:19:27 GMT

It’s not allowing me to buy a add on and I can’t get through to a customer service worker

Sent from my iPhone

Katie_B — Thu, 08 Jun 2023 11:36:51 GMT

What add on are you trying to apply to your account?

Katie

XRaySpeX — Thu, 08 Jun 2023 11:51:35 GMT

Are you in Mexico now? It should be offering you data add-ons upon arrival. You can't buy them in UK.