topic Re: Parental lock went from moderate to strict in Pay as you go

Parental lock went from moderate to strict

Aneg — Tue, 06 Jun 2023 19:22:37 GMT

Hi, my sim had moderate parental unlock for website by default before.

I changed fone so EE app got deleted. When I reinstalled the app, the parental lock has gone from moderate to strict. And I can't access a lot of websites, plus for many websites download speeds have reduced terribly. Please either remove the parental lock, or atleast put it back to moderate like before. It's very difficult to work like this.

Re: Parental lock went from moderate to strict

Chris_B — Tue, 06 Jun 2023 20:02:56 GMT

@Aneg You will have to call customer services about this as this is a public forum and no one here knows who you are let alone have access to your account to change this setting.

as for the download speeds what tariff do you have as there are 3 different speeds available now 25 Mbps, 100Mbps and unlimited.

Your network speed your tariff has is shown within the my EE app if you look at plans & subscriptions.

Re: Parental lock went from moderate to strict

XRaySpeX — Thu, 08 Jun 2023 14:08:02 GMT

All new PAYG plans are limited to 25 Meg speed.