topic Convert package to roaming credit in Pay as you go

Convert package to roaming credit

zwj390 — Tue, 06 Jun 2023 06:38:49 GMT

Hi! Before stopping my package subscription, I topped up my credit and it automatically renewed my package. I did not know about this previously and wanted to have the credit available to me in roaming mode as I am in Pakistan and need to be able to receive calls. Please help because I do not want to waste any more money 😞

Re: Convert package to roaming credit

Christopher_G — Tue, 06 Jun 2023 07:01:09 GMT

Hi @zwj390

Welcome to the community.

If you had an active pack, it would automatically be triggered once you topped up the correct amount.

Our Mobile Care team may be able to help you, if you get in touch with the,

Chris

Re: Convert package to roaming credit

XRaySpeX — Tue, 06 Jun 2023 08:07:03 GMT

@zwj390 : Did you text STOP PACK to 150 before topping-up?

Re: Convert package to roaming credit

zwj390 — Tue, 06 Jun 2023 08:15:42 GMT

Hi! The EE customer care were really helpful in sorting out my problem and its been solved now. Thanks all!

Re: Convert package to roaming credit

Christopher_G — Tue, 06 Jun 2023 08:20:10 GMT

Thanks for letting us know, @zwj390 🙂

Chris

Re: Convert package to roaming credit

dbdrossiger — Wed, 27 Sep 2023 12:49:18 GMT

Hi, I activated Roaming and paid for the 7 Days in Spain, now back in the UK, do I have to do anything or does EE just charge via my usual method (PAYG £10 per month).

Re: Convert package to roaming credit

XRaySpeX — Wed, 27 Sep 2023 13:03:21 GMT

@dbdrossiger : No, you do nowt. The payment would have already been taken from your credit.