topic Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week? in Pay as you go

EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

jasna_pecaric — Mon, 05 Jun 2023 10:41:32 GMT

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

XRaySpeX — Mon, 05 Jun 2023 10:50:58 GMT

@jasna_pecaric : Roaming charges are being introduced for using your pack allowances in the EU for PAYG from 06/06/23 as either £2.50 / day, by texting ROAMEU1D to 150, or £10 / week, by texting ROAMEU7D to 150, to be taken only from your PAYG credit, not your recurring card payment. If you text neither you will be paying standard rates for calls & texts.

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

Paul330 — Mon, 05 Jun 2023 16:31:28 GMT

hello I have a problem I wrote in a message to the number 150 ROAMEU7D and I got this reply: "You can text the following codes to 150 for free while in the UK or EU:

BALANCE for more info on your remaining credit, allowances, packs, add-ons or free boosts,

bOOST to check the status of your FREE BOOST,

ALL PACKS for a list of packs available,

ADDONS for a list of data, text or minutes add-ons available,

NOW if you have bought another pack and want to start it early,

STOP PACK to stop any active packs from recurring,

rOLLOVER to check what data you've rolled over from your previous pack,

HELP PAYG for a link to online help,

HELP TOP UP to find out how to top up via text,

vO followed by voucher number (Incl mobile number at the end if topping up a different phone - VO 1234567891261236 07973100150 for example),

RO country name for roaming rates,

NUMBER whats my telephone number,

UNLOCK to check the lock status of your Apple device,

vM ON or VM OFF to control diverts to your voicemail,

CONTENT LOCK: Check and restrict your 18+ Rated content settings,

APP to download the My EE app,

SCAM : Info on how to spot and deal with scams and spam

STOP to 1234: To opt out of marketing communications.

more info can be found at ee.co.uk/textservices" although I have funds secured on PAYG. what should I do in this case?

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

Ewaa — Tue, 06 Jun 2023 05:34:21 GMT

I’ve got the same. EE seems to be totally unprepared bit I guess they would have no issues charging for calls and data, this will work for sure

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

Katie_B — Tue, 06 Jun 2023 06:50:37 GMT

Hello,

On your arrival to a European country you will receive a welcome text message with the option to opt into either the daily or seven day charge. You must have the available funds on your account as credit and have a subscription pack active to be able to opt into these.

More information can be found HERE.

Thanks,

Katie

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

Ewaa — Tue, 06 Jun 2023 07:12:26 GMT

Just to clarify, I do have founds and I did receive a text; however when replying using ROAMEU7D nothing happened, apart from some general txt with list of codes. This is the issue other users have reported.

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

Katie_B — Tue, 06 Jun 2023 07:17:57 GMT

Hi @Ewaa.

Could you please confirm you have an active subscription pack in place?

Speak soon,

Katie

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

Paul330 — Tue, 06 Jun 2023 07:26:30 GMT

I have the same problem. I have active subscription pack and founds on PAYG.

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

Katie_B — Tue, 06 Jun 2023 07:38:49 GMT

Hi @Paul330.

Do you also receive a text back with codes that can be text to 150?

Katie

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

Paul330 — Tue, 06 Jun 2023 07:39:54 GMT

Yes.

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

Katie_B — Tue, 06 Jun 2023 07:42:50 GMT

Thanks for confirming @Paul330.

When did you receive this?

Katie

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

Sykorag — Tue, 06 Jun 2023 08:03:11 GMT

I have the same problem. Im in the EU, I have an active subscription and I have enough credit to pay for the 1 week roaming add on. When I try to activate it by sending ROAMEU7D to 150 I get a reply: you are not eligible for this add on.

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

Katie_B — Tue, 06 Jun 2023 08:20:53 GMT

Hi @Sykorag.

Whereabouts in the EU are you?

Katie

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

Paul330 — Tue, 06 Jun 2023 09:01:31 GMT

Today and yesterday, od u want i can show you ss.

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

Sykorag — Tue, 06 Jun 2023 09:20:29 GMT

In Slovakia

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

Katie_B — Tue, 06 Jun 2023 10:41:24 GMT

Hi @Sykorag.

Please check your community inbox when you have a moment.

Katie

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

MariskaIOW — Thu, 08 Jun 2023 10:09:47 GMT

I am having the same problem today. I’ve texted ROAMEU7D and also went into the app to add it and I’m getting no response. Please can you help. Thanks

Mariska

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

Leanne_T — Thu, 08 Jun 2023 11:46:11 GMT

Hi @MariskaIOW

Do you have credit and a subscription pack active?

Leanne.

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

MariskaIOW — Thu, 08 Jun 2023 15:09:48 GMT

Hi, I’ve just received a msg to say that I’ve now got access to my allowance for the next 7 days. It does take some time for this access to be applied.
thanks

Mariska

Re: EUROPE Roaming from June 2023, I how do I pay the £10.00 charge for one week?

Leanne_T — Thu, 08 Jun 2023 15:12:37 GMT

Thanks for letting me know @MariskaIOW

Leanne.