topic Re: New PAYG roaming charges from June 6 in Pay as you go

New PAYG roaming charges from June 6

Voyageur — Sun, 04 Jun 2023 23:46:00 GMT

Hello .. I'm in France, arrived last week, using my rolling monthly PAYG pack with no problem for text/call/data as I have done in the past. Should I have received info by now on how to pay the new daily/weekly fee to continue to do this? Nothing received so far and I don't want to find I'm suddenly paying standard charges! Cant find any helpful info on this in my account. Advice appreciated! Many thanks.

Re: New PAYG roaming charges from June 6

XRaySpeX — Mon, 05 Jun 2023 01:13:51 GMT

All we've been given is the Pay as you go roaming (ee.co.uk) booklet. We've yet to be told how we choose which of the charges, daily or weekly, we pay but we must pay them from out PAYG credit & not from any recurring Card Payment.

Re: New PAYG roaming charges from June 6

RMV2 — Mon, 05 Jun 2023 07:28:15 GMT

Got EE text this morning about PAYG roaming charges in EU. Link given at end of text goes to unavailable page. Your link above gets system error. Do you know what is going on at EE? We are in France and need to get sorted before tomorrow.

Re: New PAYG roaming charges from June 6

Katie_B — Mon, 05 Jun 2023 07:50:21 GMT

Hi @RMV2.

Welcome to the community.

Thanks for flagging with us that the link is not working.

If you travel to the EU from June 6th you can choose whether to pay £2.50 per day or £10 per week to use your allowance.

Should you not choose standard rate charges will apply.

Katie 🙂

Re: New PAYG roaming charges from June 6

abowes — Mon, 05 Jun 2023 08:00:36 GMT

@Katie_B Can you please fix the link so we are able to understand how to keep using our phones in EU before your deadline of tomorrow

As it stands, the info provided in your text this morning doesn't give any detail on when the 7 days starts, i.e. if I send the text for 7 days for 10 GBP at 11pm, will I end up with roaming for 6 days and 1 hour or will the roaming give me 168 hours of roaming or will it start the next day or...?

Re: New PAYG roaming charges from June 6

RMV2 — Mon, 05 Jun 2023 08:09:17 GMT

What are the standard rate charges? This morning's text mentions a £3 500MB data pass to access data. Is this a way of buying data to use in the EU without paying the weekly £10 charge while paying standard rates for calls and texts? Does this data pass have a time limit for using the 500MB. We really do need better info and a working website.

Re: New PAYG roaming charges from June 6

Katie_B — Mon, 05 Jun 2023 08:41:27 GMT

Hi @abowes.

I have sent you a private message for more details.

Katie

Re: New PAYG roaming charges from June 6

Katie_B — Mon, 05 Jun 2023 08:43:29 GMT

Hi @RMV2.

All information for each location will be able to found using our roaming tool.

This will include available add-ons and local rates for calls and texts.

Katie

Re: New PAYG roaming charges from June 6

RMV2 — Mon, 05 Jun 2023 08:50:53 GMT

This link gives no useful info for PAYG users. There is no reference to 'available add ons'. It does not address the new situation from 6th June. Please explain how this £3 500MB data pass works. I can find no reference to it at all anywhere on your website.

Re: New PAYG roaming charges from June 6

JV999 — Mon, 05 Jun 2023 09:06:40 GMT

Hi,

I'm in exactly the same position as the other PAYG contributors here. I had a text this morning about the new charging regime. The link at the end displayed an error page. The link to the booklet mentioned above gave a systems error. I'm currently in France and need to know urgently how the new regime works and what my options are. Nothing you've provided so far helps at all.

This can only be described as an utter shambles. If you're unable to provide the requested information today (via working links, for example), I would suggest you suspend this change until such time as you have got things properly organised.

Re: New PAYG roaming charges from June 6

JV999 — Mon, 05 Jun 2023 09:14:59 GMT

I've just tried to use this Roaming Tool. It's out of date, and refers to the regme prior to 6 June.

And I have to ask the obvious question, Katie_B.... Are you a real person, or simply a bot? I ask as some of your responses appear pre-programmed, to say the least.

Re: New PAYG roaming charges from June 6

Katie_B — Mon, 05 Jun 2023 09:48:37 GMT

Hi @JV999.

I am not a bot, I am a member of EE staff who works on the EE Community.

Please bare with me so I can check when the Roaming Tool will be updated regarding the new changes coming in to place.

Once I have more information I will report back.

Regarding the link provided on the texts please respond to my private message so I can look to get this fixed.

Katie.

Re: New PAYG roaming charges from June 6

Voyageur — Mon, 05 Jun 2023 10:15:49 GMT

Like others commenting here, I finally received the text this morning regarding daily/weekly payment. I sent the text as instructed to request one week (£10) as received an automated reply with lots of (for me largely irrelevant) advice but NO confirmation that my payment was accepted and 'permission' in place. Will this happen tomorrow? No payment has een taken so far. I did it today in an effort to ensure things go smoothly tomorrow ....

Please advise urgently if I need to do anything else rather than wait for potential problems...

Re: New PAYG roaming charges from June 6

XRaySpeX — Mon, 05 Jun 2023 10:20:47 GMT

Please would you post the wording of the text obscuring your name & mobile no.

Re: New PAYG roaming charges from June 6

JV999 — Mon, 05 Jun 2023 10:27:22 GMT

Hi Katie,

I'm delighted to hear that you're a real person!

Re the faulty link, I've just replied to your private message.

For the record, the faulty URL is ee.co.uk/paygeuroaming

Re: New PAYG roaming charges from June 6

RMV2 — Mon, 05 Jun 2023 10:30:56 GMT

The text reads

Hi from EE from 6th June 2023 the way our network operates in the EU will change. You can use your pack allowances for A£2.50 a day by texting ROAMEU1D to 150 or A£10 for 7 days access by texting ROAMEU7D to 150.

Otherwise you will be charged 70p per min, 30p per text and need to buy a £3 500MB data pass to access data. To learn more about this and your roaming options visit ee.co.uk/paygeuroaming.

The link takes you to a non recognised page. You will have read all the contributions to this thread. I have received no answer to my question as to how the data pass operates. Can you shed any light?

Re: New PAYG roaming charges from June 6

XRaySpeX — Mon, 05 Jun 2023 10:41:12 GMT

Thanks, @RMV2 : That's helpful.

If it's anything like contract, I expect you'll be offered the data pass on arrival.

Re: New PAYG roaming charges from June 6

RMV2 — Mon, 05 Jun 2023 12:33:02 GMT

Can you please explain how the data pass will work for PAYG. Is it a daily charge or until 500mb are used. I really need to know this before deciding what to do. I have asked in as many ways as I can think of without a sensible answer being forthcoming.

Thank you

Re: New PAYG roaming charges from June 6

abowes — Mon, 05 Jun 2023 15:29:32 GMT

This in another one that does not work from the pages that have been updated today, since the text message

https://ee.co.uk/help/help-new/roaming-and-international/using-your-device-abroad/pay-as-you-go-charges-for-roaming-in-the-eu

Not sure if you work for EE but this is pretty poor roll out of the changes...

Re: New PAYG roaming charges from June 6

abowes — Mon, 05 Jun 2023 15:37:13 GMT

This broken link is from the Learn more button from that roaming tool link about 7 day texts