topic Re: Pack not renewed in Pay as you go

Pack not renewed

RossM1995 — Mon, 05 Jun 2023 12:37:41 GMT

My pack did not renew and the HELP option does not provide solutions for this problem.

Chris_B — Mon, 05 Jun 2023 12:49:49 GMT

@RossM1995 Have you tried just restarting the device ?

RossM1995 — Mon, 05 Jun 2023 13:19:38 GMT

I switched on/off the airplane mode and it worked. However, previously I did not need to do that and my packs would renew automatically. Thank you!

Leanne_T — Mon, 05 Jun 2023 13:42:19 GMT

Thanks for coming back and letting us know @RossM1995

Leanne 🙂