topic Re: Recurring payment in Pay as you go

Recurring payment

Socks1976 — Mon, 24 Apr 2023 07:37:21 GMT

I changed my bank card, today, I was told the recurring payment part wasnt working, and advised on the phone to do this online, I cannot see where I do this, also Save was mentioned, to possibly save money

Re: Recurring payment

Christopher_G — Mon, 24 Apr 2023 09:45:07 GMT

Hi @Socks1976

Welcome to the community.

You just need to log into your My EE account and go to the 'Set up Card Payments' section. You can choose a subscription pack there too.

All of the steps are on our How do I set up card payments for pay as you go help page.

Chris

Re: Recurring payment

jsw24 — Mon, 05 Jun 2023 11:13:50 GMT

I inadvertently cancelled my recurring payment and now I can't see anyway of reinstating it. I can't see 'set up card payments' when I login.

Re: Recurring payment

James_B — Mon, 05 Jun 2023 12:08:58 GMT

Hi @jsw24,

Welcome to the EE Community. 🙂

Have you followed the instructions in How do I set up card payments for pay as you go?

If you have and don't see an option to add your card, please get in touch with Customer Care on 150 so a member of the team can help.

Thanks

James