topic Re: New EU roaming fee in Pay as you go

New EU roaming fee

lambomax70 — Mon, 05 Jun 2023 07:47:15 GMT

Hi all,

Have been on a monthly pack since 2014. Now living in the EU and have received a message this morning saying that from tomorrow, I will be charged to use my data here.

Firstly the fact that I am told 1 day in advance is incredibly frustrating, so thank you EE.

Can anyone confirm that I will be subject to these new rules please? Currently the website states that if pack is before 2021, all will be fine.

TIA

Re: New EU roaming fee

Katie_B — Mon, 05 Jun 2023 07:51:19 GMT

Good morning @lambomax70.

Welcome to the community.

Is your SIM a pay as you go or pay monthly SIM?

Katie

Re: New EU roaming fee

lambomax70 — Mon, 05 Jun 2023 07:52:30 GMT

Hi Katie,

I pay £10 a month for my sim, so not pay as you go.

Regards

Re: New EU roaming fee

Katie_B — Mon, 05 Jun 2023 08:02:01 GMT

Hi @lambomax70.

Is it a re-occurring pack which is pay as you go but reoccurring payments are taken or is it an old contract that has expired?

Contracts that are expired and rolling each month that started before 7th July 2021 will not be affected by any changes.

Pay as you go customers and pay monthly contracts that started after 7th July 2021 will be charged for using their phone in the EU.

Pay as you go £2.50 per day or £10 per week. Pay monthly is £2.29 per day or £15 per month.

Katie

Re: New EU roaming fee

lambomax70 — Mon, 05 Jun 2023 08:06:53 GMT

Hi Katie,

By pay as you go do you mean I pay for the data I use? In that case no- once my monthly pack runs out (30th of the month ATM) I pay another £10 and receive the same amount of data etc as the month before.

As it is an old contract, from 2016, it is likely that it has expired but still works perfectly ofc.

So would this mean I am unaffected?

Regards

Re: New EU roaming fee

lambomax70 — Mon, 05 Jun 2023 08:39:12 GMT

Hi Katie- just to confirm it was never bundled with a phone- I purchased my phone SIM free and bought this pack in 2016.

Regards

Re: New EU roaming fee

Katie_B — Mon, 05 Jun 2023 08:45:00 GMT

Hi @lambomax70.

Firstly, we need to establish if this is a pay monthly SIM or a pay as you go SIM with a reoccurring monthly pack so the right information can be provided.

When you log in to your My EE what does it show as your plan?

Speak soon,

Katie

Re: New EU roaming fee

lambomax70 — Mon, 05 Jun 2023 08:49:00 GMT

Hi Katie it looks like this:

Data remaining:

Cedit:£0 Top up credit:

...GB data remaining. Pack ends in 25 d

Regards

Re: New EU roaming fee

lambomax70 — Mon, 05 Jun 2023 08:49:47 GMT

And my mobile pack is the £10 everyday pack

Re: New EU roaming fee

Katie_B — Mon, 05 Jun 2023 08:50:55 GMT

Thanks for checking @lambomax70.

This is a pay as you go account so you charges for using your phone in the EU will begin on June 6th.

Katie

Re: New EU roaming fee

lambomax70 — Mon, 05 Jun 2023 08:53:09 GMT

Great...anyway thank you so much for your help- Massively appreciated.

I move back to the UK in September. Can I not pay my pack for 3 months and it will work as normal in sept?

Regards

Re: New EU roaming fee

Katie_B — Mon, 05 Jun 2023 08:58:38 GMT

Hi @lambomax70.

You are most welcome.

So for pay as you go we advise to have chargeable action every 179 days for it to remain active and not go into hibernation.

Should you keep topping up your monthly pack whilst abroad you should be good for when you move back to the UK.

Good luck with the move,

Katie

Re: New EU roaming fee

lambomax70 — Mon, 05 Jun 2023 09:02:36 GMT

Hi Katie,

Ok. If it's 6 months that should be fine.. running 2 contracts isn't really a financial possibility for me at the moment.

You mentioned this £15/month for monthly PAYG. Would this allow me to keep my 16gb data that I have currently? I can't get a German SIM card in time etc due to travelling around this week.

Regz

Re: New EU roaming fee

Katie_B — Mon, 05 Jun 2023 09:45:13 GMT

Hi @lambomax70.

The £15 is on top of the monthly contractual charge.

The charge for pay as you go is £10 per week.

Katie

Re: New EU roaming fee

XRaySpeX — Mon, 05 Jun 2023 10:36:36 GMT

You don't have a contract; you are on PAYG. You top-up regularly & you buy time-limited packs, the very essence of PAYG.

Roaming charges are being introduced for PAYG from 06/06/23 as either £2.50 / day or £10 / week to be taken only from your PAYG credit, not your recurring card payment.