topic Re: when will orange branded sim cards be connected to 4G in Pay as you go

when will orange branded sim cards be connected to 4G

lukerobinsonin2 — Sun, 04 Jun 2023 21:04:52 GMT

i am on ee with an orange branded sim card, i can only use 3G, when am i going to be able to use 4G, 3G is been turned off this month

Re: when will orange branded sim cards be connected to 4G

XRaySpeX — Sun, 04 Jun 2023 21:12:10 GMT

Never. You'll need to convert to EE.

You can still use 2G.

Re: when will orange branded sim cards be connected to 4G

lukerobinsonin2 — Sun, 04 Jun 2023 21:21:06 GMT

i am on ee, orange sim cards were switched to ee 3g in 2019, ee have not even texted me about the 3g switch off

Re: when will orange branded sim cards be connected to 4G

XRaySpeX — Sun, 04 Jun 2023 21:25:56 GMT

Then you'll need to switch to normal EE 4G/5G.

Re: when will orange branded sim cards be connected to 4G

lukerobinsonin2 — Sun, 04 Jun 2023 21:32:05 GMT

how do i do that!

Re: when will orange branded sim cards be connected to 4G

XRaySpeX — Sun, 04 Jun 2023 21:36:32 GMT

Phone CS & ask to switch.

Re: when will orange branded sim cards be connected to 4G

lukerobinsonin2 — Sun, 04 Jun 2023 21:38:10 GMT

i thought the sim card i had would be connected to 4G, it seems like ee was planning to just leave me with no service they never told me i need a new sim card!

Re: when will orange branded sim cards be connected to 4G

EssexBoyEE — Sun, 04 Jun 2023 21:54:07 GMT

I'm actually supprised it still works, Orange Customers where moved over to EE 3G Service years ago, T Mobile Customers were informed to make arrangements in 2022, both of these Sim Plans were 3G Only and will obviously not continue to function on 3G after the 3G Switch Off, but as @XRaySpeX correctly points out you can still use the Sims on the 2G Network with very limited Services (untill such time the 2G Switch Off is Planned) .

Re: when will orange branded sim cards be connected to 4G

lukerobinsonin2 — Sun, 04 Jun 2023 21:55:11 GMT

why cant ee just automatically change my plan to 4G when 3G is turned off

Re: when will orange branded sim cards be connected to 4G

EssexBoyEE — Sun, 04 Jun 2023 22:01:52 GMT

Because it will almost certainly be a different Plan as your Original Plan will no longer be available.

Call Customer Services on 150 (or what ever it was for Orange) or on Free Phone 0800 956 6000 and have a polite chat with them, you may find they can offer you a deal as you are an old Orange Customer.

Re: when will orange branded sim cards be connected to 4G

lukerobinsonin2 — Sun, 04 Jun 2023 23:40:52 GMT

i am just on standard ee but without 4G and using the old orange sim card

Re: when will orange branded sim cards be connected to 4G

DoctorBlue52 — Mon, 05 Jun 2023 00:03:09 GMT

Chances are you have a 4g plan but your sim card isn't 4g capable. Ring 150 and get them to send out a new sim, also enquire as to whether your plan is 4g, if it's not you'll have to upgrade. If that's the case speak to the upgrades team and they'll put you on a similar plan. You'll be able to see the speed difference on a 4g plan but if you fell like it could be time for a new phone most are now 5g enabled! 🙂

Re: when will orange branded sim cards be connected to 4G

XRaySpeX — Mon, 05 Jun 2023 00:45:22 GMT

@DoctorBlue52 : An EE 3G Plan, to which the Orange plans were moved, is not 4G. See EE 3G pay as you go plans price guide

Re: when will orange branded sim cards be connected to 4G

DoctorBlue52 — Mon, 05 Jun 2023 00:54:38 GMT

My bad! You'll just have to get a new plan then. Give 150 a call and they'll look after you @lukerobinsonin2 🙂

Re: when will orange branded sim cards be connected to 4G

lukerobinsonin2 — Mon, 05 Jun 2023 11:01:46 GMT

i am going to switch to another phone company when 3G is turned off, ee cant be trusted, they were just going to leave me without service after 3G switch off