topic Re: Turn off voicemail in Pay as you go

Turn off voicemail

abdurrehman — Mon, 29 May 2023 22:11:45 GMT

Hello,

I’m trying what’s suggested here. https://community.ee.co.uk/t5/Archived-Posts/Turn-off-voicemail/td-p/1020010

But it doesn’t work for me I get response back “There was a problem processing your request to divert your voicemail. Please call us on 150.” Doesn’t it work anymore? Because I’m not diverting anything but disabling the voicemail.

Thoughts?

Re: Turn off voicemail

Chris_B — Tue, 30 May 2023 05:31:10 GMT

@abdurrehman It still works but you could try VOICEMAIL DIVERT OFF to 150.

If this doesn’t work try

VM ON to 150 turn the device off/on and then try VM OFF to 150.

Re: Turn off voicemail

abdurrehman — Tue, 30 May 2023 05:39:29 GMT

I have tried and get the same message on all. “ There was a problem processing your request to divert your voicemail. Please call us on 150.”

Re: Turn off voicemail

Chris_B — Tue, 30 May 2023 05:43:05 GMT

@abdurrehman Have you tried turning the device off/on again? If you have and you still have this issue then do as the message is saying and call customer support.

Re: Turn off voicemail

abdurrehman — Tue, 30 May 2023 05:48:29 GMT

Yes, I did that already. I’ll call them anyway thanks

Re: Turn off voicemail

Leanne_T — Tue, 30 May 2023 07:58:57 GMT

Hi @abdurrehman

Let us know how you get on after speaking to our customer care team 🙂

Leanne.

Re: Turn off voicemail

abdurrehman — Tue, 30 May 2023 11:22:32 GMT

I did call and they had to pass it to the tech dept and they did disable it for me.

Re: Turn off voicemail

Leanne_T — Tue, 30 May 2023 11:33:30 GMT

Thanks for coming back and letting us know @abdurrehman

Leanne 🙂