topic Re: Data not working in Pay as you go

Data not working

CPalmer2 — Sat, 27 May 2023 17:59:03 GMT

I am currently in Portugal and had been using data from a pay as you go pack. The pack expired and I renewed it however the data has not been working since renewal despite the app saying I have a balance of 8.5 GB. Please help!

Re: Data not working

Northerner — Sat, 27 May 2023 18:15:55 GMT

Hi @CPalmer2

Have you tried restarting your device?

Thanks

Re: Data not working

XRaySpeX — Sat, 27 May 2023 18:22:01 GMT

@CPalmer2 : Can you make calls & texts?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Data not working

CPalmer2 — Sat, 27 May 2023 18:29:34 GMT

Just tried that and it worked. Thanks!

Re: Data not working

Leanne_T — Sun, 28 May 2023 06:25:59 GMT

Thanks for letting us know @CPalmer2

Glad this is sorted for you 🙂

Leanne.