topic Re: Top up in Pay as you go

Top up

Pawell — Sat, 27 May 2023 14:11:47 GMT

I haven't been able to top up my balance for more than a month. The help here is that you send me to another page where I can't top up either. The process stops at the moment of verification, in which my bank's website should be displayed to log in and confirm the transfer. Me and two of my colleagues have the same problem. Is there any other form of possible top-up?

Re: Top up

Pawell — Tue, 02 May 2023 06:34:19 GMT

the login page is not displayed

Re: Top up

Christopher_G — Tue, 02 May 2023 08:36:43 GMT

Hi @Pawell
Welcome to the community.

Could you try on a different device or browser please?

Chris

Re: Top up

Pawell — Tue, 02 May 2023 09:25:41 GMT

I tried on two phones and on the app and on the website and I still can't top up

Re: Top up

Christopher_G — Tue, 02 May 2023 09:28:21 GMT

OK, thanks @Pawell

If you speak to our Mobile Care team, they will be able to look into this and find out why you're unable to do that. They'll help you get topped up too.

Chris

Re: Top up

Eastwolf — Tue, 02 May 2023 15:09:49 GMT

Same problem here, can you help me out?

Czesc Paweł, pomogli Ci? Utknąłem w Niemczech bez internetu...

Re: Top up

Katie_B — Tue, 02 May 2023 17:04:36 GMT

Hello @Eastwolf.

If you have tried other browsers and still unable to top up please follow the advice provided and give us a call.

Katie 🙂

Re: Top up

Pawell — Tue, 02 May 2023 18:57:55 GMT

Nie, cała ta ich pomoc to tylko przeklejanie linków do ich podstron. Nie mogę doładować konta od tygodnia.

Re: Top up

XRaySpeX — Tue, 02 May 2023 20:53:07 GMT

@Pawell wrote:

No, all their help is just pasting links to their subpages. I haven't been able to top up my account for a week.

Re: Top up

Christopher_G — Wed, 03 May 2023 07:00:57 GMT

Try this Fast Payment Top Up page, @Pawell and @Eastwolf.

Chris

Re: Top up

XRaySpeX — Sat, 27 May 2023 14:27:57 GMT

@Pawell wrote:
I haven't been able to top up my balance for more than a month. The help here is that you send me to another page where I can't top up either. The process stops at the moment of verification, in which my bank's website should be displayed to log in and confirm the transfer. Me and two of my colleagues have the same problem. Is there any other form of possible top-up?

Re: Top up

XRaySpeX — Sat, 27 May 2023 14:29:07 GMT

@Pawell : : Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Top up

Pawell — Sat, 27 May 2023 15:58:56 GMT

I don't have a UK card and on fast top up the problem is the same. Listen me and my colleagues are truck drivers and we are from Poland We deliver every week in England We chose EE because it provides internet throughout Europe. We can't top it up and that's how much the process ends up being verified by the bank. We have different banks but the top-up process stays in the same place> the bank authorization page is not displayed. I have been asking for help here for over a month and I always get redirected to the quick top up page.

Re: Top up

Leanne_T — Sat, 27 May 2023 17:28:43 GMT

Hi @Pawell

Have you been able to try another web browser?

Can you top up if you call 150 and select the top up option on the automated service?

Leanne.

Re: Top up

XRaySpeX — Sat, 27 May 2023 17:41:20 GMT

@Pawell wrote:
I don't have a UK card and on fast top up the problem is the same. Listen me and my colleagues are truck drivers and we are from Poland We deliver every week in England We chose EE because it provides internet throughout Europe. We can't top it up and that's how much the process ends up being verified by the bank. We have different banks but the top-up process stays in the same place> the bank authorization page is not displayed. I have been asking for help here for over a month and I always get redirected to the quick top up page.