topic Re: Money in Pay as you go

Money

User12342 — Wed, 24 May 2023 13:44:26 GMT

hello, I canceled my subscription and paid from my mobile account, I keep getting money from my card, I want to stop this.

Re: Money

Christopher_G — Wed, 24 May 2023 16:44:52 GMT

Hi @User12342

Welcome to the community.

Were you on contract or pay as you go? How did you request to cancel?

Chris

Re: Money

User12342 — Wed, 24 May 2023 21:09:54 GMT

I connected the replenishment with a bank card, I extended my tariff using a card, but I do not want money to be withdrawn from my bank card, since I have enough money in my account to replenish, I want to disable the replenishment by card.

Re: Money

XRaySpeX — Wed, 24 May 2023 21:24:32 GMT

You still haven't answered whether you are on contract or PAYG? Any advice will depend on your answer.

Re: Money

User12342 — Wed, 24 May 2023 21:31:02 GMT

I didn't sign a contract. I bought a SIM card, downloaded the application, chose a subscription package and clicked "pay with a card every month"

Re: Money

User12342 — Wed, 24 May 2023 21:32:39 GMT

I didn't sign a contract. I bought a SIM card, downloaded the application, chose a subscription package and clicked "pay by card every month". I canceled the subscription for 30 pounds, but I continue to take money from my account.

Re: Money

XRaySpeX — Wed, 24 May 2023 21:34:45 GMT

@User12342 : That's a PAYG SIM. Text STOP REC to 150 to stop any direct card payment. For good measure also text STOP PACK to 150 to prevent the pack renewing.

Re: Money

User12342 — Wed, 24 May 2023 21:52:08 GMT

If I do as you wrote, will they stop taking money from my bank account? I have £85 EE in my account, can I just renew my subscription through my account and pay from my mobile account?

Re: Money

Leanne_T — Thu, 25 May 2023 06:36:03 GMT

Hi @User12342

This would stop the automatic card payments, you would then need to top up in your My EE account to purchase a pack.

Leanne.