topic Re: Why can’t I make a payment? in Pay as you go

Why can’t I make a payment?

Junhyo — Tue, 23 May 2023 19:05:49 GMT

[Mod edit: Image rejected as it contained personal information, such as your full name]

What is additional payrr authentication? I can’t make a payment due to this, but there’s no instruction about this 😞

Re: Why can’t I make a payment?

Chris_B — Tue, 23 May 2023 17:47:19 GMT

@Junhyo Can you scroll down to see if there is an additional field that you need to use.

Re: Why can’t I make a payment?

XRaySpeX — Tue, 23 May 2023 18:49:16 GMT

@Junhyo : Additional Payer Authentication is when your bank/card provider needs additionally to validate you, either by a text OTP or their banking app. Are you using a UK bank card?

Re: Why can’t I make a payment?

Nethaji — Mon, 17 Nov 2025 00:03:35 GMT

Why can’t make a payment?

Re: Why can’t I make a payment?

Katie_B — Mon, 17 Nov 2025 10:55:30 GMT

Hello @Nethaji.

Are you trying to Top-Up your pay as you go SIM?

Do you receive an error message?

Speak soon,

Katie