topic Re: Pack didn't start in Pay as you go

Pack didn't start

icantthink — Tue, 23 May 2023 17:25:14 GMT

I used EE for a while and recently I realised I had no data. I looked at My EE and it said my payment didn't go through, and when I look at what happened it says they were unable to complete my request (this has happened for days)

Is there a way I can renew the pack now and what do I do?

Re: Pack didn't start

XRaySpeX — Tue, 23 May 2023 18:41:43 GMT

@icantthink : Which pack had you that didn't start?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Pack didn't start

icantthink — Tue, 23 May 2023 19:09:32 GMT

I had the £10/5GB pack

It said: Your current balance as of today 20:06 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

Re: Pack didn't start

Leanne_T — Wed, 24 May 2023 07:06:45 GMT

Hi @icantthink

Thanks for coming here.

You would need to add credit to your account to start the pack.

Once the account is in credit, please text NOW to 150.

Leanne.

Re: Pack didn't start

icantthink — Wed, 24 May 2023 07:11:49 GMT

I did this, but it kept saying I couldn't, despite having credit.

I got a 2GB add-on as I need to use it today but after that I don't know what to do.

Re: Pack didn't start

Leanne_T — Wed, 24 May 2023 09:18:08 GMT

Do you still have enough credit to add the pack? @icantthink

Leanne.

Re: Pack didn't start

XRaySpeX — Wed, 24 May 2023 12:30:08 GMT

You need to buy the pack before texting NOW. Text PACK10 to 150.