topic Re: New phone & sim -- not registered on network in Pay as you go

New phone & sim -- not registered on network

Kamisama2511 — Mon, 22 May 2023 21:30:45 GMT

Recently received new phone and sim card, but says not registered on network & emergency calls only.

On phone status page it says "Network: unknown" "mobile network state: disconnected"

Phone is Samsung Galaxy Young2 purchased a few years ago (along with sim) but newly opened. Phone number of sim card is shown on the phone. When trying to register phone number with My EE account it says:

"Sorry, you can only associate a number for an EE Consumer or Small Business plan."

Tried software update but this failed.

Re: New phone & sim -- not registered on network

XRaySpeX — Mon, 22 May 2023 23:54:56 GMT

Your EE PAYG SIM has been deactivated & lost after so long of non-use.

Re: New phone & sim -- not registered on network

Kamisama2511 — Tue, 23 May 2023 00:41:41 GMT

Thanks for the answer.

So it would be deactivated even though the sim was only opened/inserted in phone for the first time in the last four weeks? (But was purchased in 2015.)

Can it be reactivated or is a new sim card necessary?

Re: New phone & sim -- not registered on network

James_B — Tue, 23 May 2023 06:40:06 GMT

Hi @Kamisama2511,

Yes, the SIM card should have an expiry date on the packaging which I would expect to have already past some time ago.

You can order a Free Pay As You Go SIM Card online by tapping the link.

Hope this helps. 🙂

James