topic Re: I need help in Pay as you go

I need help

C_g1 — Sun, 21 May 2023 12:32:00 GMT

I paid 15£ topp on

And I had no data

So I bought add on of 25£ in addition to the credit of 15 to get the 40£ unlimited data. Now I don't have anything. I paid in total 40£ and I can't use data on my phone.

Need help 😫 it is very frustrating

Re: I need help

Chris_B — Sun, 21 May 2023 12:39:12 GMT

@C_g1 Have you used that credit to purchase a pack or data bundle ? Credit on your account doesn’t go towards data usage you need a pack or data bundle purchased via that credit.

Re: I need help

Northerner — Sun, 21 May 2023 12:44:40 GMT

Hi @C_g1

Have you tried restarting your device?

If you text BA to 150 what does it say?

Are you in the UK?

Thanks