topic Re: Charged twice in Pay as you go

Charged twice

samkitsonnn — Wed, 17 May 2023 11:30:30 GMT

I've been setting up my new EE sim, whilst purchasing a pack there was a fault. As a result I purchased the pack again, the payment has gone out twice yet no updates have been made to my account?

Can anyone shed some light on this one as the conversations app of EE isn't working at the moment...

Re: Charged twice

Leanne_T — Wed, 17 May 2023 13:29:35 GMT

Hi @samkitsonnn

Thanks for coming here.

Can you text BALANCE to 150 and let me know the reply?

Leanne 🙂

Re: Charged twice

samkitsonnn — Thu, 18 May 2023 16:46:56 GMT

Hi Leanne,

It has rolled over now it seems,

Activating this months package & having the prepaid one pending

Cheers

Sam

Re: Charged twice

James_B — Thu, 18 May 2023 17:06:21 GMT

That's great @samkitsonnn 🙂

Thanks for the update.

James