topic Re: Pack not working in Pay as you go

Pack not working

Sonyakoroleva — Thu, 18 May 2023 11:05:45 GMT

I recently purchased a pay as you go sim card and after inserting it on the phone and toping up, it still doesn't work: no internet, no sms/calls. What should I do in this situation?

Re: Pack not working

Northerner — Thu, 18 May 2023 11:06:39 GMT

Hi @Sonyakoroleva

Is your device unlocked?

Are you in the UK?

Thanks

Re: Pack not working

Sonyakoroleva — Thu, 18 May 2023 11:07:36 GMT

My device is unlocked, but it is in the EU right now (Spain)

Re: Pack not working

Northerner — Thu, 18 May 2023 11:20:31 GMT

Hi @Sonyakoroleva

EE PAYG Sims are designed for the UK network. They have to be activated in the UK on EE network before use. If this wasn't done then the SIM will not work until you return to the UK to activate.

Thanks

Re: Pack not working

Sonyakoroleva — Thu, 18 May 2023 11:21:07 GMT

Thank you!