topic Re: tried switching to monthly sim only plan in Pay as you go

tried switching to monthly sim only plan

marcusdev — Sun, 14 May 2023 20:17:37 GMT

I tried texting SWITCH to 150 on my phone, and it just returns a list of valid codes I can use for texting like BOOST, etc..

Currently on an EE pay-as-you-go sim only.

I wish to switch as i think my existing sim gives me 5g, even though i am on a 5g phone. And that monthly sim plans would give me 5g via the esentials plan upwards.

I assume i cannot switch then from my existing sim then.

Re: tried switching to monthly sim only plan

Katie_B — Mon, 15 May 2023 07:21:22 GMT

Hello @marcusdev.

Welcome to the community.

If you are not receiving a text confirming you are eligible I would recommend speaking with our customer care team on 150.

Eligible accounts should receive a text back with a discount code.

Katie

Re: tried switching to monthly sim only plan

XRaySpeX — Mon, 15 May 2023 09:57:48 GMT

I confirm that texting SWITCH to 150 from a PAYG SIM does not work & just gives a list of valid text commands.

Re: tried switching to monthly sim only plan

Leanne_T — Thu, 18 May 2023 14:45:28 GMT

Hi @marcusdev

If you would like to move to a 5G Pay monthly plan, please call us and the team will be happy to check your account details and get this sorted for you.

@XRaySpeX if you are getting the same reply, please call us on 150 and the team can get this looked into for you and raise a support ticket if needed 🙂

Thanks.

Leanne 🙂

Re: tried switching to monthly sim only plan

XRaySpeX — Thu, 18 May 2023 14:49:07 GMT

@Leanne_T : Thanks, but I'm not really bothered. I don't use my PAYG mobile routers other than for answering Qs on here.

Re: tried switching to monthly sim only plan

Leanne_T — Thu, 18 May 2023 14:48:56 GMT

Thanks for letting us know @XRaySpeX

Leanne 🙂