topic Re: PAYG Receipt in Pay as you go

PAYG Receipt

bensarge — Mon, 15 May 2023 09:06:07 GMT

I have topped up my payg broadband online and need a receipt for the top up (doesnt need to be vat) how do i get this, i cant seem to find anything that tells me.

thanks

Re: PAYG Receipt

XRaySpeX — Mon, 15 May 2023 09:32:08 GMT

@bensarge : There are no bills or receipts with PAYG. Suggest you buy a top-up voucher or use the top-up card in a shop that does do top-ups & get a receipt from them or even top-up at an ATM & use the receipt provided.

Re: PAYG Receipt

jumboolo — Fri, 01 Sep 2023 06:04:43 GMT

how hard is it to issue a receipt? It is UK law to provide a receipt of payment when receiving payment for good or services. Why do this? Why not provide a receipt? It would be a simple digital function, not as if you actually have to do anything manual. Leaving EE end of month if I can't get something simple as acknowledgement pf a payment made.

Re: PAYG Receipt

ms123 — Mon, 04 Dec 2023 14:24:22 GMT

I need a receipt as well. It is UK law to provide receipts of payment. Please clarify how to get it asap!

Re: PAYG Receipt

XRaySpeX — Mon, 04 Dec 2023 14:29:59 GMT

In the UK, it's not a legal requirement to provide a payment receipt.

Re: PAYG Receipt

ms123 — Mon, 04 Dec 2023 14:31:05 GMT

That's just not true. you need to provide receipts… How can I get one?

Re: PAYG Receipt

Chris_B — Mon, 04 Dec 2023 17:11:54 GMT

@ms123 It’s not a legal requirement to give a receipt. This is totally different to an invoice which is a legal requirement as that’s a request for payment on a service provided and payment is now due. and that’s providing you are both VAT registered, i.e. it’s a business to business transaction.
Your only option is to call customer services and request a receipt of payment, but they are not obliged to give you one. If you require a receipt use the methods above that provide receipts at the time of transaction,

“

Is It a Legal Requirement to Give a Receipt in the UK?

It’s important to understand that a receipt is different from an invoice. HM Revenue and Customs (HMRC) defines a receipt is “an acknowledgment of payment.” And no, you are under no legal obligation to give receipts. They are your clients’ or customers’ proof of purchase, and they can be really useful to you as a record of sales. It’s a good idea to give receipts once you’ve been paid, but it’s not a legal requirement. And other things, like bank statements, can be used as proof of purchase if there’s some kind of issue.”

use your bank statement if needs been

Re: PAYG Receipt

ms123 — Mon, 04 Dec 2023 17:21:24 GMT

thanks for making everybody's life more complicated

Re: PAYG Receipt

XRaySpeX — Mon, 04 Dec 2023 18:59:26 GMT

@ms123 : No, we didn't make it; the law did!

Re: PAYG Receipt

ms123 — Mon, 04 Dec 2023 19:15:25 GMT

well, just because you legally don’t have to do something, doesn’t mean you can’t do it. it would be legally possible for you do offer receipt, but you just don’t want to.

Re: PAYG Receipt

rward39 — Mon, 15 Jul 2024 09:40:43 GMT

I too would like a receipt for my PAYG top ups. Why can't EE simply provide receipts?