https://community.ee.co.uk/t5/Pay-as-you-go/Subscription-pack-issues/m-p/1252751#M56116 <P>Hi, I have been trying for sometime to change my subscription pack with my sim. After completing a certain procedure when I confirm my payment a new section appears stating “<SPAN>Additional payer authentication required to complete your payment” ,,, can anyone tell me what should be the next step? I ran out of data,,, need to update the package ASAP</SPAN></P><P>&nbsp;</P> Sun, 14 May 2023 00:03:38 GMT Sabab 2023-05-14T00:03:38Z https://community.ee.co.uk/t5/Pay-as-you-go/Subscription-pack-issues/m-p/1252751#M56116 <P>Hi, I have been trying for sometime to change my subscription pack with my sim. After completing a certain procedure when I confirm my payment a new section appears stating “<SPAN>Additional payer authentication required to complete your payment” ,,, can anyone tell me what should be the next step? I ran out of data,,, need to update the package ASAP</SPAN></P><P>&nbsp;</P> Sun, 14 May 2023 00:03:38 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Subscription-pack-issues/m-p/1252751#M56116 Sabab 2023-05-14T00:03:38Z https://community.ee.co.uk/t5/Pay-as-you-go/Subscription-pack-issues/m-p/1252775#M56118 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3623817">@Sabab</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>Are you able to try this on a different device or browser? Does the same thing happen?</P> <P>Chris</P> Sun, 14 May 2023 07:41:30 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Subscription-pack-issues/m-p/1252775#M56118 Christopher_G 2023-05-14T07:41:30Z