topic Paying, but i dont see my money on account in Pay as you go

Paying, but i dont see my money on account

Kolodziejek49 — Sat, 06 May 2023 18:11:01 GMT

Hello, I paid 30gbp to use it to buy the internet, the transaction was successful but I do not see the money in the account

Re: Paying, but i dont see my money on account

XRaySpeX — Sat, 06 May 2023 18:25:44 GMT

Is it on contract or PAYG?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Paying, but i dont see my money on account

Kolodziejek49 — Sat, 06 May 2023 18:28:03 GMT

Payg

Re: Paying, but i dont see my money on account

Kolodziejek49 — Sat, 06 May 2023 18:30:35 GMT

I Just wanna pay for my subscryption pack 125gb

Re: Paying, but i dont see my money on account

Kolodziejek49 — Sat, 06 May 2023 18:31:37 GMT

Or Just to top up, but something Goes wrong

Re: Paying, but i dont see my money on account

XRaySpeX — Sat, 06 May 2023 19:02:29 GMT

@Kolodziejek49 : Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Paying, but i dont see my money on account

Kolodziejek49 — Sat, 06 May 2023 19:06:31 GMT

I do it from fast top up, and I lost my money, my balance is 0, adds on too 0, Just everywhere 0, if you see my last billing 30gbp, can you change this to 125gb data ?

Re: Paying, but i dont see my money on account

XRaySpeX — Sat, 06 May 2023 21:59:07 GMT

No, I don't & I can't! I'm just a user like you.

Re: Paying, but i dont see my money on account

Christopher_G — Sun, 07 May 2023 06:45:45 GMT

Hi @Kolodziejek49

I would recommend contacting our Mobile Care team so they can look into this for you.

Chris