topic Re: Payer authentication not working in Pay as you go

Payer authentication not working

Jinny12 — Thu, 04 May 2023 18:43:17 GMT

The image below 'Additional payer authentication required to complete your payment.' doesn't show. It says 'This content is blocked. Contact the site owner to fix the issue.'

Re: Payer authentication not working

Jinny12 — Thu, 04 May 2023 18:46:45 GMT

Re: Payer authentication not working

Christopher_G — Fri, 05 May 2023 06:55:10 GMT

Hi @Jinny12

Welcome to the community.

What is it that you're looking to pay for? If it's a top up, try our Fast Payment service.

Chris

Re: Payer authentication not working

Jinny12 — Sat, 06 May 2023 04:11:52 GMT

No, I want a pay as you go pack for £15 but it isn't working.

Re: Payer authentication not working

Christopher_G — Sat, 06 May 2023 07:28:19 GMT

OK, thanks @Jinny12

Could you try on a different device or browser please?

Chris

Re: Payer authentication not working

Pawel2137 — Thu, 11 May 2023 16:24:39 GMT

Hello i have the same problem, i've tried on few devices but this still pop up is there a different metod to buy pack ?

Re: Payer authentication not working

Leanne_T — Thu, 11 May 2023 17:33:35 GMT

Hi @Pawel2137

Thanks or coming here.

Do you have credit to purchase the pack?

Leanne.

Re: Payer authentication not working

Jinny12 — Thu, 11 May 2023 17:48:21 GMT

What do you mean? If you're asking whether I have money in my account, then I do, I checked multiple times

Re: Payer authentication not working

Leanne_T — Thu, 11 May 2023 17:54:39 GMT

Hi @Jinny12

My post above was for @Pawel2137 asking if they have credit on their My EE account for purchasing a pack to help with their query.

Have you tried another browser to see if this works for you?

Leanne.

Re: Payer authentication not working

Szymon1998 — Thu, 11 May 2023 18:00:25 GMT

hello I have the same problem I can't add my debit card to buy a package for £30 100gb, I have money on the card, I tried on 3 other devices and it pops up the same as in the picture above

Re: Payer authentication not working

Jinny12 — Thu, 11 May 2023 18:03:45 GMT

Yes, I tried different browsers but it still isn't working.

Re: Payer authentication not working

Jinny12 — Thu, 11 May 2023 18:04:22 GMT

I tried different browsers but it still isn't working.

Re: Payer authentication not working

Pawel2137 — Thu, 11 May 2023 18:56:06 GMT

I cant even add credits to my account because of the Additional payer authentication nothing pops out there

Re: Payer authentication not working

James_B — Fri, 12 May 2023 07:01:41 GMT

Hi All,

If you still experience this issue after clearing your web browser's cookies and cache and making sure you have no pop up blockers running on your device, please get in touch with Technical Support so the team can raise a ticket for you.

They'll be happy to help. 🙂

James

Re: Payer authentication not working

Dina994 — Sat, 24 Jun 2023 18:11:41 GMT

I am experiencing the exact same issue.

Re: Payer authentication not working

HH666 — Tue, 11 Jul 2023 00:00:32 GMT

Same. I think it's EE faults ! annoying

Re: Payer authentication not working

Katie_B — Tue, 11 Jul 2023 06:38:46 GMT

Hello @HH666.

Welcome to the community.

Have you tried following the advice provided and clear cache and cookies?

If this has not worked then please report this to our technical care team so this can be looked into further.

Katie

Re: Payer authentication not working

Scissors20 — Thu, 19 Sep 2024 08:01:56 GMT

Same problem for me. You think EE would want to fix it. I will have to change provider as I can't pay them

Re: Payer authentication not working

Kon2 — Tue, 24 Sep 2024 06:32:33 GMT

Same issue; my recurring payment card is about to expire but I can’t get past the “Additional payer authentication required to complete your payment” screen (on my iPhone 13). I tried last month too - same result - so not a temp glitch).

Re: Payer authentication not working

Linzi_H — Tue, 24 Sep 2024 08:05:58 GMT

Hi @Kon2

If the suggested steps above haven't worked, please contact us so we can help further.

We will log the issues you're facing and help register a new card for you too.

Thanks so much

Linzi 😊