topic Re: Cancel Subscription Pack and go back to PAYG in Pay as you go

Cancel Subscription Pack and go back to PAYG

Goffin — Thu, 04 May 2023 06:51:48 GMT

Hi,

I'm living outside UK now so the subscription pack I had doesn't work where I am. Therefore, I need to cancel it. However, I would like to keep my number active. How can I return to PAYG?

Re: Cancel Subscription Pack and go back to PAYG

James_B — Thu, 04 May 2023 09:33:13 GMT

Hi @Goffin,

Welcome back to the EE Community. 🙂

You can text STOP to 150 to cancel your pay as you go pack.

Hope this helps.

James

Re: Cancel Subscription Pack and go back to PAYG

Goffin — Thu, 04 May 2023 09:39:33 GMT

Thanks James, but firstly, I want to cancel the Subscription Pack and return to PAYG.

Secondly, I don't think I can send a text to 150 from abroad.

Re: Cancel Subscription Pack and go back to PAYG

James_B — Thu, 04 May 2023 09:51:49 GMT

Hi @Goffin,

Are you currently using a recurring pay as you go pack or a pay monthly contract?

James

Re: Cancel Subscription Pack and go back to PAYG

Goffin — Thu, 04 May 2023 10:32:59 GMT

Recurring.

Get Outlook for Android<>

Re: Cancel Subscription Pack and go back to PAYG

James_B — Thu, 04 May 2023 10:36:27 GMT

Hi @Goffin,

STOP to 150 would be the correct text command to stop a pack renewing. You can also manage your pay as you go pack and any recurring card payments in the My EE app.

Hope this helps.

James

Re: Cancel Subscription Pack and go back to PAYG

Goffin — Thu, 04 May 2023 11:02:31 GMT

Thanks James,

It seems my Pack has cancelled itself - maybe it got bored waiting to be renewed.

I've now added £5 to my account to see if I can use it - previously I added £10 and it was taken to renew the pack which I couldn't use.

Re: Cancel Subscription Pack and go back to PAYG

James_B — Thu, 04 May 2023 11:48:30 GMT

No problem @Goffin 🙂

James

Re: Cancel Subscription Pack and go back to PAYG

Goffin — Thu, 04 May 2023 15:05:51 GMT

And it worked, so I'll be able to keep my number.

Thanks again,

Re: Cancel Subscription Pack and go back to PAYG

Islanista — Mon, 05 Jun 2023 06:49:25 GMT

So there is no way via the app on online to cancel an auto-renew? Seriously?

Re: Cancel Subscription Pack and go back to PAYG

Katie_B — Mon, 05 Jun 2023 06:53:48 GMT

Hello @Islanista.

Do you have the SIM still?

Are you able to text STOP to 150?

Katie

Re: Cancel Subscription Pack and go back to PAYG

Goffin — Mon, 05 Jun 2023 07:03:37 GMT

As I said above, it did finally work, but actually I had to enter STOP PACK not just STOP.

Re: Cancel Subscription Pack and go back to PAYG

NasaDeejay — Mon, 30 Oct 2023 14:39:29 GMT

I forgot to cancel my subscription before top up, how can i cancel existing package or upgrade to the package i wanted without losing the money please?

Re: Cancel Subscription Pack and go back to PAYG

James_B — Mon, 30 Oct 2023 15:13:06 GMT

Hi @NasaDeejay,

Welcome to the EE Community. 🙂

If your pack has already been purchased, it may not be possible to change it.

I'd recommend contacting our Customer Care Team on 150 to see if they can help.

James