topic Re: Roaming in Sweden in Pay as you go

Roaming in Sweden

Gregory12345678 — Tue, 02 May 2023 13:43:58 GMT

Hi, i need to use data in Sweden for 2 days.Have bought 10£ subscribtion pack, turned roaming on, connected to operator but there's no internet, 5£ has left for roaming charges but hasn't been taken. What am I supossed to do?

Re: Roaming in Sweden

XRaySpeX — Tue, 02 May 2023 13:47:49 GMT

@Gregory12345678 : At the mo' there are no roaming charges on PAYG for roaming in the EU.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Roaming in Sweden

Gregory12345678 — Tue, 02 May 2023 14:30:42 GMT

cannot send any message

Re: Roaming in Sweden

XRaySpeX — Tue, 02 May 2023 14:34:58 GMT

What does your online MyEE say about your current Pack, allowances & credit? It'll be on the landing or My EE Mobile page.

Re: Roaming in Sweden

Gregory12345678 — Tue, 02 May 2023 14:43:53 GMT

Re: Roaming in Sweden

Gregory12345678 — Tue, 02 May 2023 14:46:21 GMT

tried to change APNs, connect manually to all operators accesible here, nothing works

Re: Roaming in Sweden

XRaySpeX — Tue, 02 May 2023 14:49:32 GMT

Yes, you do have plenty of data, etc.

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

Re: Roaming in Sweden

Gregory12345678 — Tue, 02 May 2023 15:03:40 GMT

Yes i did it. Everything worked fine in several european countries.The only thing is that i haven't been using this number since february and wanted to do it again here in Sweden.Does it matter?

Re: Roaming in Sweden

Katie_B — Tue, 02 May 2023 15:07:14 GMT

Hi @Gregory12345678.

Was February the last time your SIM as used for any chargeable action?

Katie

Re: Roaming in Sweden

XRaySpeX — Tue, 02 May 2023 15:12:07 GMT

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Roaming in Sweden

Gregory12345678 — Tue, 02 May 2023 15:25:01 GMT

top-up history on my account is empty for some reason but last of them had to be in January i think. Or maybe December? Anyway, everything says it's been deactivated. Is there a chance to get it back ,working, without visiting UK?

Re: Roaming in Sweden

Katie_B — Tue, 02 May 2023 15:34:40 GMT

Hello @Gregory12345678.

You will need to get in touch with our customer care team who will be able to take a further look at your account.

The team can be contacted from abroad on +44 7953 966 150.

Katie