topic Re: PAYG sim advice in Pay as you go

PAYG sim advice

Bevb62 — Mon, 01 May 2023 07:18:08 GMT

I need to get a replacement sim for one which hibernated and is now invalid. It needs to be one that is only topped up as required and not a subscription pack. It is for a Doro phone used by my parents for emergency use, so no data etc is required.

Re: PAYG sim advice

Bevb62 — Mon, 01 May 2023 07:31:12 GMT

Upon searching, think I may have worked it out. I buy a new PAYG sim for say £10. Before the end of the month I just text “STOP PACK” then after I just add credit as and when required. Have I understood correctly?

Re: PAYG sim advice

Chris_B — Mon, 01 May 2023 08:16:56 GMT

@Bevb62 Yes you have.

Re: PAYG sim advice

Bevb62 — Mon, 01 May 2023 08:23:30 GMT

As parents don’t have an online account, can I purchase on their behalf?

Re: PAYG sim advice

Chris_B — Mon, 01 May 2023 08:26:08 GMT

@Bevb62 You can. You could also get one from an EE store. Online it’ll take a few days to get to you as it’s posted 2nd class Royal Mail

Re: PAYG sim advice

Bevb62 — Mon, 01 May 2023 08:27:08 GMT

@Chris_B Thank you. That’s helpful.

Re: PAYG sim advice

Chris_B — Mon, 01 May 2023 08:27:40 GMT

@Bevb62 No problem.

Re: PAYG sim advice

Bevb62 — Mon, 01 May 2023 08:44:20 GMT

Sorry, to be a pain. Dad can’t get to the store himself and I believe to get a new sim they will need ID. Would it be easier to order online in this situation?

Re: PAYG sim advice

Christopher_G — Tue, 02 May 2023 06:47:31 GMT

Hi @Bevb62

Is the number completely disconnected from the network? You may need to order a brand new SIM with a new number.

Chris

Re: PAYG sim advice

Bevb62 — Mon, 21 Aug 2023 11:01:21 GMT

A little after the event, but wanted to say thank you. We did go to the store and Dad was provided with brand new sim and new number. Luckily we were able to save his contacts for future use.

Re: PAYG sim advice

Leanne_T — Mon, 21 Aug 2023 11:22:47 GMT

Thanks for letting us know @Bevb62

Leanne 🙂