topic Re: Payg £15 paid for 25gb pack in Pay as you go

Payg £15 paid for 25gb pack

LEENUT — Sat, 29 Apr 2023 08:53:22 GMT

Paid £15 for pack. Received sim. Inserted sim, 2 days later still no service. How do I sort?

When I send a message to AL it said I have zero balance.

Re: Payg £15 paid for 25gb pack

LEENUT — Fri, 28 Apr 2023 12:30:42 GMT

Mine is like this too. My response from AL is "your current balance as of today 13:19 is £0.00. For more info etc...

Re: Payg £15 paid for 25gb pack

James_B — Sat, 29 Apr 2023 13:04:43 GMT

Hi @LEENUT,

Welcome to the EE Community. 🙂

Where did you purchase your SIM?

Does your phone show it has connected to the network in the status bar?

Are you in the UK?

James

Re: Payg £15 paid for 25gb pack

XRaySpeX — Sat, 29 Apr 2023 14:56:11 GMT

It can take 2 days for your credit to be applied to your new SIM.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Payg £15 paid for 25gb pack

Kebbeh — Sat, 29 Apr 2023 20:27:06 GMT

I want this package please

Re: Payg £15 paid for 25gb pack

XRaySpeX — Sat, 29 Apr 2023 20:30:08 GMT

@Kebbeh : Do you have a PAYG SIM? If so, text PACK15 to 150. Otherwise, buy 1.

Re: Payg £15 paid for 25gb pack

LEENUT — Sun, 30 Apr 2023 06:18:17 GMT

Hi, I purchased my SIM from EE. It came, I inserted it and it shows 4g connectivity on my phone but states no internet connection. When I try and call it tells me I have zero balance. When I text AL it tells me I have zero balance. The pamphlet that came stated that it could take 2 days to connect. This was on Wednesday and today is Sunday. I didn't realise there was NO customer service options when I bought the SIM. This is absolutely shocking to be left with no info or direction on how to solve an issue...

Re: Payg £15 paid for 25gb pack

LEENUT — Sun, 30 Apr 2023 06:19:58 GMT

Sorry, yes I am in the UK

Re: Payg £15 paid for 25gb pack

James_B — Sun, 30 Apr 2023 08:05:01 GMT

Hi @LEENUT,

Please get in touch with Customer Care. The team will be able to access your account and make sure your credit is applied for you.

Thanks

James