topic Re: Mobile number not recognised in Pay as you go

Mobile number not recognised

Freskyn — Fri, 28 Apr 2023 13:13:52 GMT

I have been abroad and want to re -activate my mobile number. But I am being told it is not recognised, but definitley an EE number as have sim card. Any suggestions as to how to contact someone to advise ? I have not found an address to write to and an get no further with trying to log in on contact number. Thanks

Re: Mobile number not recognised

Chris_B — Fri, 28 Apr 2023 13:24:29 GMT

@Freskyn When did you last use this SIM card ? PAYG sims if not used for 3 months go in to hibernation you then get another 3 months to call customer services to get it reactivated if it’s gone over this time frame then unfortunately it’s not possible to get this activated. The number will be gone for good as networks assume you are no longer needing to use this so the number gets recycled.

Re: Mobile number not recognised

Freskyn — Fri, 28 Apr 2023 14:05:12 GMT

Many thanks. That is what I feared might have happened.. I think I still had some credit so will ask about that. Cheers

xxxxxxxxxx xxx xxxxxxxxxxxxx: xxxx (x) xxx xx xx xx

Re: Mobile number not recognised

XRaySpeX — Fri, 28 Apr 2023 13:35:50 GMT

@Freskyn : Once a PAYG no. has been deactivated thro' lack of use any remaining credit is lost too. That's part of the T&C's you accepted when you took it out.

Re: Mobile number not recognised

Freskyn — Fri, 28 Apr 2023 14:04:49 GMT

Thank you. That is very helpful. Ian.
xxxxxxxxxx xxx xxxxxxxxxxxxx: xxxx (x) xxx xx xx xx

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