topic Re: Pay as you go in Pay as you go

Pay as you go

hellsy70-70 — Tue, 25 Apr 2023 21:20:39 GMT

Bought a SIM card today registered card pay as you go but I cannot top up using a voucher because I can’t dial out 150 or add voucher to account as I cannot get a code to type in

Re: Pay as you go

XRaySpeX — Tue, 25 Apr 2023 21:24:08 GMT

Don't phone 150 but text it. Text 150 with VO then a space and then the 16-digit voucher number, e.g VO 1234567891234567

Re: Pay as you go

hellsy70-70 — Tue, 25 Apr 2023 21:27:10 GMT

I cannot do that as it won’t send, I have no signal despite turning phone on and off twice and no verification number sent either

Sent from my iPhone

Re: Pay as you go

XRaySpeX — Tue, 25 Apr 2023 21:28:24 GMT

Where are you?

Re: Pay as you go

hellsy70-70 — Tue, 25 Apr 2023 21:30:12 GMT

I am in Hadleigh in Essex

Sent from my iPhone

Re: Pay as you go

hellsy70-70 — Wed, 26 Apr 2023 08:19:32 GMT

I have an old iPhone well iPhone 13, it has an open network I am connected to Wi-Fi it’s had an update the sim is in. I bought credit on a voucher I set up an account I put the new number in to register but I cannot get a verification code and there is no service bar at the top.
on the instructions it says don’t connect to Wi-Fi and yet still nothing has happened.
I’ve checked the settings and it says it’s connected to EE so I am really confused can anyone help? Thank you

Re: Pay as you go

Katie_B — Wed, 26 Apr 2023 09:51:37 GMT

Hi @hellsy70-70.

Does your phone show you are connected to EE?

Katie

Re: Pay as you go

hellsy70-70 — Wed, 26 Apr 2023 12:51:59 GMT

Yes it doesn’t make sense

Sent from my iPhone

Re: Pay as you go

Katie_B — Wed, 26 Apr 2023 13:52:55 GMT

Thanks for getting back to me @hellsy70-70.

I would recommend giving us a call from another number or visiting your local EE Store so our team can look into this further for you.

Katie