topic Pay as You Go Pack Top Up in Pay as you go

Pay as You Go Pack Top Up

bexleyheathrams — Tue, 25 Apr 2023 10:04:36 GMT

Is there currently an issue with the payment section of the pay as you go pack top up? When I select the pack I want and enter my card details there should be a bank verification box that appears at the end of the purchase stage but I just get a grey box which states "This content is blocked. Contact the site owner to fix the issue".

I have tried various browsers and different devices all of which produce the same error.

Re: Pay as You Go Pack Top Up

Christopher_G — Tue, 25 Apr 2023 13:19:18 GMT

Hi and welcome to the community, @bexleyheathrams.

There aren't any problems that I'm aware of. Could you send me a link to the page that you're having problems with please?

Chris

Re: Pay as You Go Pack Top Up

bexleyheathrams — Wed, 26 Apr 2023 07:21:24 GMT

https://ee.co.uk/bills-payments/mobile/direct-purchase?fa=confirmPayment

Re: Pay as You Go Pack Top Up

bexleyheathrams — Wed, 26 Apr 2023 07:25:23 GMT

Hi Chris

I also captured the following screenshot so you can see the issue:

Re: Pay as You Go Pack Top Up

Christopher_G — Wed, 26 Apr 2023 17:01:11 GMT

Thanks @bexleyheathrams

I'd recommend speaking to our Mobile Care team so they can look into what's causing this and help you top up and select your plan.

Chris

Re: Pay as You Go Pack Top Up

bexleyheathrams — Thu, 27 Apr 2023 07:45:52 GMT

Thanks Chris.

Is there anyway you can log an internal ticket at EE to have this looked at, as it appears to be an issue your web devs needs to address.

Re: Pay as You Go Pack Top Up

Christopher_G — Thu, 27 Apr 2023 09:40:53 GMT

This issue doesn't seem to be affecting most users, so it could be account related, @bexleyheathrams.

The Mobile Care team will be able to help you get topped up and raise a ticket, if needed.

Chris