topic Re: PAYG cannot be linked with my account in Pay as you go

PAYG cannot be linked with my account

wayneww — Sat, 22 Apr 2023 00:51:15 GMT

bought a new PAYG sim card, tried to add it to my account which has no number on it, but failed. alert message saying "this number has been linked with other aco**bleep**". why and how to get it sorted?

Re: PAYG cannot be linked with my account

Leanne_T — Sat, 22 Apr 2023 07:11:57 GMT

Hi @wayneww

Thanks for coming here.

Are you logged into your My EE account and adding the number in the account settings, when you get this message?

Thanks.

Leanne 🙂

Re: PAYG cannot be linked with my account

wayneww — Sun, 23 Apr 2023 20:48:23 GMT

Hi Leanne,

thank you for your reply. its all sorted. the number has been registed by my sis.

sorry for the troubles.

regards,

Wayne

Re: PAYG cannot be linked with my account

Katie_B — Mon, 24 Apr 2023 06:51:37 GMT

Thanks for coming back and letting us know @wayneww.

Katie 🙂