topic Re: I no longer have my simcard and want to cancel my pack in Pay as you go

I no longer have my simcard and want to cancel my pack

Pventre — Thu, 22 Sep 2022 08:52:27 GMT

I bought a SIM card this summer to use when im back in the UK thinking it was just pay as you go one time. EE have now taken a second payment of 10£ and I got rid of my simcard when I left the UK.

How can I cancel all recurring payments and also receive a refund for the second payment taken?

Thanks,

Pernilla

Re: I no longer have my simcard and want to cancel my pack

Leanne_T — Thu, 22 Sep 2022 10:51:48 GMT

Hi @Pventre

Thanks for coming here.

If you log into your My EE account you stop any recurring payments and stop the pack. This would be for any future payments and packs starting.

If you would like to discuss this please call us from any phone on +44 7953966250.

Leanne.

Re: I no longer have my simcard and want to cancel my pack

RM53 — Mon, 21 Nov 2022 18:13:59 GMT

"If you log into your My EE account you stop any recurring payments and stop the pack. This would be for any future payments and packs starting. "

I logged in but cannot see where there is an option to cancel. It asks me to register a device which I cannot do because I am unable to view a code sent to a sim card I am not using. What are the precise steps to use to cancel the card from the website please?

I am in a different time zone and phone calls are not an option. The information I was given when I paid for the card said I could cancel at any time. Is this the case or not?

Thank you.

Re: I no longer have my simcard and want to cancel my pack

Katie_B — Tue, 22 Nov 2022 08:12:36 GMT

Hello @RM53.

Welcome to the community.

Are you logging in via the EE App or My EE Online?

Speak soon,

Katie.

Re: I no longer have my simcard and want to cancel my pack

orison1 — Sat, 22 Apr 2023 22:35:23 GMT

Please stop any future payments

Thanks

Re: I no longer have my simcard and want to cancel my pack

orison1 — Sat, 22 Apr 2023 22:38:33 GMT

STOP PACK

Re: I no longer have my simcard and want to cancel my pack

Leanne_T — Sun, 23 Apr 2023 06:14:26 GMT

Hi there @orison1

Thanks for coming here.

If you log in to your My EE you cancel your Subscription Pack and remove card payments.

Thanks.

Leanne 🙂