topic Re: I can’t use my number in Pay as you go

I can’t use my number

Ar7022 — Fri, 21 Apr 2023 16:59:47 GMT

I haven’t been using a SIM card for a while and now it says the caller is not linked to this number. But I did a top up. I can’t lose the number cause it’s attached to many things as bank and emails etc . now I’m in Russia for some time and I can’t get any texts and calls as well.

what could I do? Please help

Re: I can’t use my number

XRaySpeX — Fri, 21 Apr 2023 17:04:52 GMT

@Ar7022 : Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: I can’t use my number

Ar7022 — Sat, 22 Apr 2023 15:32:36 GMT

How to get out of this hibernation? Need to call Ee?

Re: I can’t use my number

XRaySpeX — Sat, 22 Apr 2023 15:41:41 GMT

Yes, if you haven't made a chargeable action for over 6 months & it's still within 9 months, as I said.