topic Data in Pay as you go

Data

Ibby22 — Sat, 22 Apr 2023 11:36:42 GMT

Hello I want to cancel my subscription but not for this month, I want to remove my card so I’m not charged next month

Re: Data

Leanne_T — Sat, 22 Apr 2023 12:30:34 GMT

Hi @Ibby22

Thanks for posting.

The account pay as you go?

Have you set up recurring card payments?

Leanne 🙂

Re: Data

XRaySpeX — Sat, 22 Apr 2023 14:23:41 GMT

Text STOP REC to 150 to stop any direct card payment. For good measure also text STOP PACK to 150 to prevent the pack renewing.

Re: Data

DiNi55 — Mon, 02 Oct 2023 07:02:11 GMT

Thank you. Your solution has worked. I have just spent one hour trying to stop the recurring payment. EE needs to be 100% transparent regarding stopping and cancelling payments. It seems EE makes if very difficult for customers to reverse it stop payments.

Thank you for your valuable help in this matter. I hope in future EE makes it abundantly clear to customers on the app and website how to do this.

Thank you.

Re: Data

XRaySpeX — Mon, 02 Oct 2023 07:15:55 GMT

@DiNi55 : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Data

DiNi55 — Mon, 02 Oct 2023 09:53:41 GMT

Thank you. Yes. Done with! 👍🏼