topic Re: Data Allowance Discrepancy in Pay as you go

Data Allowance Discrepancy

Sizzers58 — Thu, 20 Apr 2023 05:15:00 GMT

My remaining data allowance is always different between what it shows on My EE and messaging for it on 150.

Typically My EE shows 3 gig less than messaging, for which reason I don't trust either figure.

Why is this?

Re: Data Allowance Discrepancy

Northerner — Thu, 20 Apr 2023 06:22:49 GMT

Becase one is real time and the other is delayed, although it seems strange to be that far out.. The 150 service is the most accurate.

Thanks

Re: Data Allowance Discrepancy

Sizzers58 — Thu, 20 Apr 2023 06:49:35 GMT

Thanks for the reply.

But if 150 is the most accurate are you saying this is the one which is 'real time'?

If the web is delayed then why - or how - can it have the lower figure?

I have taken current screenshots of each but for some reason they won't attach but the web is 3 gig less.

It's been like this since I came to EE in January of last year. I could understand a bit of difference but 3 gig?

Re: Data Allowance Discrepancy

Leanne_T — Thu, 20 Apr 2023 08:09:10 GMT

Hi @Sizzers58

Thanks for coming to the community.

This will need to be looked into for you, please get in touch with our mobile care team and they can raise a support ticket for your My EE if this is needed.

Thanks.

Leanne.

Re: Data Allowance Discrepancy

Sizzers58 — Thu, 20 Apr 2023 08:55:57 GMT

Thanks for the reply.

It's not an issue for myself as I always have plenty of data - and extra - for my needs.

Others, though, may not be so fortunate if they are experiencing the same issue which is why I brought it up.

Every now and again I'll check just to see where things are and it's just so annoying that's all.

Re: Data Allowance Discrepancy

Leanne_T — Thu, 20 Apr 2023 09:28:12 GMT

Hi @Sizzers58

This would need to be raised to the mobile care team as an individual account issue to be looked into and resolved for you.

Thanks.

Leanne.