topic Re: SIM connected but no data etc. in Pay as you go

SIM connected but no data etc.

khakinx — Fri, 14 Apr 2023 17:57:49 GMT

Hi! I have problem, I tried to activateing the SIM in EU but faild (SIM was connected but no data etc.). Now I am in the UK. The SIM is connected to the EE LTE network and still nothing, no data etc. Current credit £0, but £30 subscription pack is still active. How can I activeing the SIM? Access point is active (maybe reset needed? But I didn't recived any configuration message). Help!

Re: SIM connected but no data etc.

khakinx — Fri, 14 Apr 2023 16:44:43 GMT

Hi! I had the same problem, but now I am in the UK. The SIM is connected to the EE LTE network and still nothing, no data etc. Current credit £0, but £30 subscription pack is still active. How can I activeing the SIM? Access point is active (maybe reset needed? But I didn't recived any configuration message). Help!

Re: SIM connected but no data etc.

XRaySpeX — Fri, 14 Apr 2023 18:25:46 GMT

@khakinx : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: SIM connected but no data etc.

Katie_B — Sat, 15 Apr 2023 06:39:39 GMT

Hi @khakinx.

Thanks for coming back here now you are back in the UK.

Does the subscription pack show was active if you text AL to 150?

Speak soon,

Katie

Re: SIM connected but no data etc.

khakinx — Sat, 15 Apr 2023 10:54:49 GMT

I can't text, calls and use data.

Re: SIM connected but no data etc.

Chris_B — Sat, 15 Apr 2023 11:46:26 GMT

@khakinx Your device is unlocked to use any network SIM card ? depending on the age of it it could be locked to a different network.

Re: SIM connected but no data etc.

khakinx — Sat, 15 Apr 2023 12:14:04 GMT

My phone is not locked, it is connected to the EE network.

Re: SIM connected but no data etc.

Katie_B — Sun, 16 Apr 2023 07:34:30 GMT

Hi @khakinx.

Please give our customer care team a call on 0800 856 6000.

The team will be able to check the status of your SIM.

Katie 🙂