topic Re: PAYG data sim in Pay as you go

PAYG data sim

Pinx22 — Sat, 15 Apr 2023 12:33:08 GMT

Hi, we purchased a payg sim For our caravan for the data. I bought a £20 pack, as we had 50 gb of data and now have 37 left. If I don't top up tomorrow will I lose the data please? Wish it was possible to talk to a human these days, this would be much easier 😪

Re: PAYG data sim

Chris_B — Sat, 15 Apr 2023 13:07:57 GMT

@Pinx22 You have 7 days to top up to retain the data roll over.

To speak with customer service you dial 150 from an EE device and select option 2

Re: PAYG data sim

Pinx22 — Sat, 15 Apr 2023 13:24:20 GMT

Thanks Chris, I have tried calling but it only gives options of mobile, WiFi or tablets etc not payg data. As I have to call from my contract phone , I cannot get to actually speak to someone and the direct chat option isn't live on the website at the moment.

In regards to the top up can I buy a lower data pack to keep the existing data roll over? We aren't using as much as we expected.

Re: PAYG data sim

XRaySpeX — Sat, 15 Apr 2023 18:47:28 GMT

There is no Live Chat for PAYG.

Yes, you will still get your data Rollover if you buy a lower value pack within 7 days.

Re: PAYG data sim

Pinx22 — Sun, 16 Apr 2023 10:32:28 GMT

Great, many thanks for your reply

Re: PAYG data sim

XRaySpeX — Sun, 16 Apr 2023 12:28:48 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.