topic Re: Packs unavailable “system failure” in Pay as you go

Packs unavailable “system failure”

NathanJ298 — Sat, 27 Aug 2022 22:05:02 GMT

I’ve had a pay as you go sim

activated it and successfully got a pack to work. After 30 days it ran out.

I’ve got to get a new pack and it is not working,

“system failure. We are currently experiencing difficulties loading this information, please try again later“
I’ve waited and nothing, so today I topped up £15 thinking this must be the issue. And no. Nothing.

now I have £15 loaded onto the card and cant activate the pack any idea? I really want to be with EE but this is so infuriating I’m going to have to go somewhere else

Re: Packs unavailable “system failure”

XRaySpeX — Sat, 27 Aug 2022 23:22:18 GMT

@NathanJ298 : What does texting AL to 150 from it fully report verbatim (it is free)?

How are you trying to buy the pack? Have you tried it by using the Text Service by texting PACK15 to 150?

Re: Packs unavailable “system failure”

NathanJ298 — Sun, 28 Aug 2022 05:35:08 GMT

I’ve tried it says pack swapped, but then won’t take my credit,

I’ve tried again with PACK10 and no luck

Re: Packs unavailable “system failure”

Christopher_G — Sun, 28 Aug 2022 08:34:35 GMT

Hi @NathanJ298

I think it's worth speaking to our Mobile Care team so they can check your account and find out what's happened.

Chris

Re: Packs unavailable “system failure”

Poprocks_CA — Sun, 28 Aug 2022 18:20:43 GMT

AUG 28 - and I am getting the same message but thankfully don't need to renew immediately

"System failure!. We are currently experiencing difficulties loading this information, please try again later“

Re: Packs unavailable “system failure”

XRaySpeX — Sun, 28 Aug 2022 19:04:29 GMT

@Poprocks_CA : What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Packs unavailable “system failure”

foxtrotmike — Tue, 30 Aug 2022 09:19:24 GMT

Last night my PAYG Pack Failed to Renew

Has there been any issues with this recently? i am trying to understand why whether it was an EE issue or Bank but i have no detail.

I am new to EE so it maybe if the next month payment fails ill be thinking again but would like to know how this can be logged and investigated.

Re: Packs unavailable “system failure”

foxtrotmike — Tue, 30 Aug 2022 09:29:27 GMT

I had the same issue around the time you mentioned and also today my pack failed to auto renew

Re: Packs unavailable “system failure”

Leanne_T — Tue, 30 Aug 2022 09:47:27 GMT

Hi @foxtrotmike

Thanks for coming here.

Which pack do you have?

Can you text BALANCE to 150 and let me know the reply?

Leanne 🙂

Re: Packs unavailable “system failure”

foxtrotmike — Tue, 30 Aug 2022 09:55:04 GMT

I am on the £10 Pack

Re: Packs unavailable “system failure”

Leanne_T — Tue, 30 Aug 2022 11:00:09 GMT

Thanks @foxtrotmike

Did you text BALANCE to 150? if so, could you let me know the reply?

Leanne 🙂

Re: Packs unavailable “system failure”

foxtrotmike — Tue, 30 Aug 2022 13:00:06 GMT

I have the pack on there now, i had to manually add it so fine for now

But my concern is that will it renew again on the 30th September - are your systems being fixed

Re: Packs unavailable “system failure”

Leanne_T — Tue, 30 Aug 2022 13:31:50 GMT

Hi @foxtrotmike

Please let us know how you get on with your next pack.

Leanne.

Re: Packs unavailable “system failure”

Jot3 — Fri, 09 Sep 2022 07:16:40 GMT

Hi, I have thisnsame problem

Re: Packs unavailable “system failure”

James_B — Fri, 09 Sep 2022 07:25:53 GMT

Hi @Jot3,

Welcome to the EE Community.

Are you trying to change pack or renew an existing one?

James

Re: Packs unavailable “system failure”

Jot3 — Fri, 09 Sep 2022 07:43:01 GMT

I just,buy a new sim card, and I cand buy any pacs. : failed loading this information, please try again later

Re: Packs unavailable “system failure”

James_B — Fri, 09 Sep 2022 07:47:28 GMT

Hi @Jot3,

Please can you try texting ALL PACKS to 150?

James

Re: Packs unavailable “system failure”

adaml01 — Thu, 02 Feb 2023 16:39:58 GMT

6 months later - still the same issues :

Re: Packs unavailable “system failure”

Leanne_T — Thu, 02 Feb 2023 16:46:59 GMT

Hi @adaml01

Thanks for coming here.

When did you last purchase a pack?

Leanne.

Re: Packs unavailable “system failure”

Yoko777 — Wed, 22 Mar 2023 02:50:36 GMT

I cannot use your SIM which I just bought yesterday.

My EE Mobile page still shows "Current pack System failure We are currently experiencing difficulties loading this information, please try again later", and the reply to my "AL" message to 150 is "Your current balance as of today 02:32 is £15.00. Your last top up was £15.0 on 21/03/2023 at 16:45. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/"

My iPhone's Settings > General > Informatin > Physical SIM > Network shows "EE", and Carrier shows "EE 53.0".

How can I solve this?