topic Re: Re: Can't add card or complete payment!??? in Pay as you go

Re: Can't add card or complete payment!???

Kamilz — Wed, 05 Apr 2023 12:08:31 GMT

Hello. I Have the same problem. I am from Poland but now I'm in England. Tonight I bought new sim and when I tried add new debit card, I see this

Re: Re: Can't add card or complete payment!???

James_B — Wed, 05 Apr 2023 13:43:14 GMT

Hi @Kamilz,

Welcome to the EE Community. 🙂

It looks like the connection to your bank's security authorisation page is failing.

Could you try a different web browser and let me know if you see the same issue?

Thanks

James

Re: Re: Can't add card or complete payment!???

Kamilz — Wed, 05 Apr 2023 13:57:55 GMT

Hello!

I tried in 2 phones and 1 tablet, and in 3 Web browser Chrome, Opera and Edge. And tried 2 debit cards from different banks. It's the same problem all the time. This is my second account in EE. Three months ago, when I registered my first SIM, I didn't have this problem.

Re: Re: Can't add card or complete payment!???

James_B — Wed, 05 Apr 2023 14:03:10 GMT

Hi @Kamilz,

Please get in touch with Customer Care so a member of the team can try to register your card at our end.

They'll be happy to help. 🙂

James

Re: Re: Can't add card or complete payment!???

James_B — Thu, 06 Apr 2023 13:13:36 GMT

Hi @rsdifjgojfsdoiu,

I'm sorry to hear you weren't able to get in touch with Customer Care.

Which number were you trying to call?

James

Re: Re: Can't add card or complete payment!???

Kamilz — Thu, 06 Apr 2023 19:58:42 GMT

when I want to add a card, I enter the data and in step 3 this error always pops up.

CSP is blocking my bank's authorization page. I trying in 3 phones, web browser chrome, opera and edge, with 3 different credit card. 2 from Poland and 1 Spanish. This is problem no in Bank only in EE. This security protocol CSP blocks the display of the bank page. Does anyone else have this problem?

Re: Re: Can't add card or complete payment!???

Kamilz — Fri, 07 Apr 2023 03:24:04 GMT

Wyskakuje błąd podczas próby autoryzacji karty? Jeśli tak, to mam ten sam problem

Re: Re: Can't add card or complete payment!???

Tybson — Fri, 07 Apr 2023 14:55:20 GMT

Nie tylko ty masz ten problem. Też go mam już od tygodnia nic nie zrobili z tym problemem. Nadal jest i chyba się nic nie zmieni. Chyba że zmienisz operatora 😉. Ja dzięki nim nie będę miał kontaktu ze światem w święta wielkanocne. Dziękuję EE 😠