topic Re: No service iphone 5 PAYG in Pay as you go

No service iphone 5 PAYG

KayDoubleU — Fri, 31 Mar 2023 15:33:05 GMT

Iphone 5 PAYG - Fully topped up, latest iOS update successful. Nearly 5G space available. Can connect to Wifi and internet via wifi, but no mobile data/calls and mobile update says error.

I've done anything aside from factory reset, any advice?

Re: No service iphone 5 PAYG

XRaySpeX — Fri, 31 Mar 2023 15:47:37 GMT

@KayDoubleU : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: No service iphone 5 PAYG

Chris_B — Fri, 31 Mar 2023 18:33:39 GMT

@KayDoubleU The last iOS update for the iPhone 5 was 10.3.4 and that was released 22 July 2019

If you just had a iOS update you don’t have a iPhone 5 you have something else. The only device that looks like the iPhone 5 is the original iPhone SE as that got an update recently to iOS 15.7.4.

Sound like you have a corrupt install of iOS and a factory restore should resolve this issue.

Re: No service iphone 5 PAYG

KirstyW73 — Sun, 02 Apr 2023 22:41:36 GMT

Not delivered

Re: No service iphone 5 PAYG

KirstyW73 — Sun, 02 Apr 2023 22:43:45 GMT

Sorry, you are correct it is an iphone 5s

Re: No service iphone 5 PAYG

Christopher_G — Mon, 03 Apr 2023 13:46:23 GMT

Have you tried backing up your iPhone and restoring it to factory settings, @KirstyW73?

Chris

Re: No service iphone 5 PAYG

KirstyW73 — Mon, 03 Apr 2023 14:23:25 GMT

Yes, but it still hasn't resolved the issue. Trip to the Apple store or new phone I think 😕

Re: No service iphone 5 PAYG

Katie_B — Mon, 03 Apr 2023 15:43:22 GMT

Hi @KirstyW73.

If you take your SIM out and try it in another phone are you able to make calls and texts OK?

Katie

Re: No service iphone 5 PAYG

KirstyW73 — Mon, 03 Apr 2023 17:12:15 GMT

I'll give that a go and let you know.

Re: No service iphone 5 PAYG

Katie_B — Mon, 03 Apr 2023 17:13:40 GMT

Thanks @KirstyW73.

Speak soon,

Katie 🙂

Re: No service iphone 5 PAYG

KirstyW73 — Tue, 04 Apr 2023 10:12:02 GMT

Hi Katie

Sim works fine in my older daughters iphone 6

Re: No service iphone 5 PAYG

Katie_B — Tue, 04 Apr 2023 10:44:08 GMT

Thanks for trying @KirstyW73.

I would recommend speaking with Apple.

When did you purchase your phone?

Katie

Re: No service iphone 5 PAYG

KirstyW73 — Tue, 04 Apr 2023 11:33:07 GMT

It's a hand me down, well used prior by our eldest and MIL so probably time to retire.

Thanks everyone for the help.

Re: No service iphone 5 PAYG

KirstyW73 — Thu, 06 Apr 2023 15:02:03 GMT

Hi Katie

I suspect the phone is 3G/4GLTE, is the issue due to the phasing out of 3G in the UK?

Re: No service iphone 5 PAYG

Katie_B — Thu, 06 Apr 2023 17:34:19 GMT

Hi @KirstyW73.

Within your phone settings do you have 4G enabled?

Katie

Re: No service iphone 5 PAYG

KirstyW73 — Sat, 08 Apr 2023 18:53:40 GMT

Unfortunately due to the mobile data update failure that setting is unavailable, and I remember the service being 3G beforehand.