topic Re: Come back to my old pack in Pay as you go

Come back to my old pack

Anastasiia1313 — Thu, 30 Mar 2023 17:37:32 GMT

I want to come back to my old pack for 10 pounds per month with 20 gb of data. Because I didn't understand that my new package wil has only 1 gb of data and I didn't know that I will need to change my phone number. How I can return to my old pack?

Re: Come back to my old pack

Chris_B — Thu, 30 Mar 2023 17:42:12 GMT

@Anastasiia1313 You don’t change numbers when you change packs. Did you order a PAYG new SIM card ?

Re: Come back to my old pack

XRaySpeX — Thu, 30 Mar 2023 17:45:31 GMT

@Anastasiia1313 : Top-up to at least £10 & text PACK10 to 150.

Re: Come back to my old pack

Anastasiia1313 — Thu, 30 Mar 2023 20:23:39 GMT

I received EE PAYM Multi SIM 5G with new number, which I don't want to accept at all. And on the website if I'm not mistaken I can't to change my pack back, there is no function like this there. Some kind of strange pack with not suitable for me data.

Re: Come back to my old pack

Anastasiia1313 — Thu, 30 Mar 2023 20:26:18 GMT

I'm afraid that after top-up this new pack will automatically activate. Because now in my account on the website they requires top up for activating this new pack.

Re: Come back to my old pack

XRaySpeX — Thu, 30 Mar 2023 20:52:16 GMT

There are no packs on a contract (PAYM) SIM.

Re: Come back to my old pack

XRaySpeX — Thu, 30 Mar 2023 21:00:19 GMT

Then on the PAYG SIM text STOP PACK to 150 before topping-up to stop the "new" pack renewing (if it really is a pack).

It's all seems a bit confused. In 1 post you say you have a contract SIM, in another that you have to top-up, which only applies to PAYG. Just what have you done?

Re: Come back to my old pack

XRaySpeX — Thu, 30 Mar 2023 21:07:26 GMT

@Chris_B : Does it seem to you as it seems me that the OP a) has bought separately a new 1GB contract SIM w/out using the "move PAYG to contract" method, b) is getting confused by the old PAYG MyEE which cannot hold a contract no. & c) has not created a new MyEE to register the contract no.?

Re: Come back to my old pack

Anastasiia1313 — Fri, 31 Mar 2023 09:39:09 GMT

I myself am already very confused because I do not understand all
these telephone matters at all. As far as I understood now I had a pay
as you go package for 10 pounds a month. After a call from some woman,
I was issued a contract for 24 months, which I did not understand
during a conversation with that woman on the phone. And now that I
understand this, I don’t want to accept the terms of this contract
because it doesn’t suit me. I didn’t even read them because they
didn’t send me any copy as promised so that I could see all the
information. I still haven't topped up my account because I don't want
to accept this contract, but I want to go back to pay as you go, which
I had before.

Re: Come back to my old pack

XRaySpeX — Fri, 31 Mar 2023 09:52:15 GMT

Do you have 2 SIMs, 1 PAYG and 1 contract? If so, continue using the PAYG SIM as you did before. These are 2 separate things.

How long have you had the contract SIM? If still less than 14 days from delivery you have a statutory cooling-off period to cancel it FoC if you ordered it by phone or online.

Re: Come back to my old pack

Anastasiia1313 — Fri, 31 Mar 2023 10:05:09 GMT

Yes, right now I have two cards in my hands, one contract and one mine
that I use pay as you go.
I think they sent me a contract sim card about 3 days ago and
yesterday they sent some more documents regarding the details of the
contract. How can I cancel this contract, where can I do it through
some kind of link, or maybe I can write an e-mail to an EE employee?

Re: Come back to my old pack

Christopher_G — Fri, 31 Mar 2023 10:56:41 GMT

Hi @Anastasiia1313

I would definitely recommend calling our Mobile Care team for them to check this and cancel it, if you don't want it.

Chris

Re: Come back to my old pack

XRaySpeX — Fri, 31 Mar 2023 17:29:24 GMT

How do I cancel if I've had my contract less than 14 days and signed up online or over the phone?

If you signed up to your plan online or over the phone:

fill in this cancellation form
email it to channel.returns@ee.co.uk or post it to:

Channel Returns

Mercia House

Senhouse Road

Darlington DL1 4YB
EE team will be in touch with further instructions