topic Re: Re: I want my pay as I go back in Pay as you go

Re: I want my pay as I go back

Amia4 — Fri, 31 Mar 2023 00:21:39 GMT

How do i select pay as you plan from monthly plans?

Re: Re: I want my pay as I go back

Katie_B — Fri, 31 Mar 2023 06:43:23 GMT

Hi @Amia4.

Welcome to the community.

Did you move your number from pay as you go to pay monthly?

If yes, when was this done?

Katie

Re: Re: I want my pay as I go back

XRaySpeX — Fri, 31 Mar 2023 15:46:35 GMT

@Amia4 : In the EE online Shop choose "Pay As You Go" rather than "Pay Monthly Phones".

Re: Re: I want my pay as I go back

Amia4 — Fri, 31 Mar 2023 16:19:54 GMT

No i just got a sim, topped it up with the £5 minimum to be used only for emergency purposes for my father and the next thing i know is that by default a 30 day plan has been pre-selected and will start soon as a call or text is made.

Thereafter i dialled 150 and went through all the options but it only speaks of those plans to choose from. There are no options to select the normal plan.

I searched online and it is the same thing.

I even registered the sim by creating an account, hoping that i might come across something different and yet it is the same thing again.

It just seems this is done on purpose, and if there is a way then its made extremely difficult so you are obliged to keep spending.

If i wanted a monthly line rental for my dad then i would have not purchased a sim in the first place. Very disappointed in ‘EE’ who are well known for its service, unless of course it is all a marketing manipulation.

Re: Re: I want my pay as I go back

XRaySpeX — Fri, 31 Mar 2023 16:29:03 GMT

There isn't a £5 30-day recurring pack. The lowest is £10 which you can't buy with only £5 credit.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Re: I want my pay as I go back

Amia4 — Fri, 31 Mar 2023 17:32:32 GMT

The text reply from sending ‘AL’ to 150 is very brief and does not specify the plan i am on. Instead it mentions to go online ‘for more info on your pack’.
Whether it is online or from dialling 150, they both say ‘your pack, £20 subscription pack’ which in itself is confusing when i topped up just £5. My only guess is, thats their way of saying you have £20 worth of data, minutes etc to use within the 30 days.

Re: Re: I want my pay as I go back

XRaySpeX — Fri, 31 Mar 2023 17:41:05 GMT

But what does AL say exactly?

How much did you pay when you bought that PAYG SIM? Since you bought it have you only topped up by £5?

You must have chosen that SIM primed with a £20 pack. You can't buy it with only £5. It needs at least £20 credit before it will start with an allowance of data, minutes etc to use within the 30 days.