topic Re: Re: Ordered a sim card, hasn't arrived yet. in Pay as you go

Re: Ordered a sim card, hasn't arrived yet.

Blondie2609 — Fri, 31 Mar 2023 06:49:59 GMT

i Purchase 2 pay as you go SIM cards £10 each 1 arrived no credit called customer services they said couple of hours and it should be added to credit nothing so purchased £10 . The other SIM card still not arrived waiting 9 days no message to say it been dispatched customer services couldn’t help can’t reply to purchase email £30 out of pocket , very frustrated and feel hitting against brick wall

Re: Re: Ordered a sim card, hasn't arrived yet.

Blondie2609 — Fri, 31 Mar 2023 06:53:52 GMT

I purchase 2 pay as you go SIM cards £10 each one as arrived no credit called customer services they said give a few hours for credit to go on nothing so we had to put £10.00 on the other SIM card not arrived called customer services again totally unhelpful still waiting for card to arrive 9 days and not had a message to say been dispatched there no email address. To reply to. Very frustrated and £30 out of pocket

Re: Re: Ordered a sim card, hasn't arrived yet.

Leanne_T — Fri, 31 Mar 2023 08:35:23 GMT

Hi there @Blondie2609

I am very sorry to hear this has happened.

Has the payment been taken for the second SIM card and the missing £10 credit, or is this showing as pending with your bank?

Thanks.

Leanne.

Re: Re: Ordered a sim card, hasn't arrived yet.

Blondie2609 — Fri, 31 Mar 2023 09:49:09 GMT

Both payments have been made and have email and confirmation from bank for all payments.

Could you please find out what happened to my SIM card and the credit for the other SIM card

Regards

Re: Re: Ordered a sim card, hasn't arrived yet.

Leanne_T — Fri, 31 Mar 2023 09:51:05 GMT

Hi @Blondie2609

I am sorry we have no account access on the community, please try calling us again and the team can get this looked into further for you.

Leanne.