topic Re: Missing Boost Stamp in Pay as you go

Missing Boost Stamp

foxtrotmike — Wed, 29 Mar 2023 06:28:02 GMT

It looks like im missing a boost stamp 1/2 after purchasing a £10+ pack on the 27th

If i text boost to 150 is says that i am 2 more packs away from being able to add another boost

I did not get a 500mb boost on the 27th as expected|, but did expect stamp 1/2 for boost number 5

Re: Missing Boost Stamp

Katie_B — Wed, 29 Mar 2023 09:27:58 GMT

Hi @foxtrotmike.

Welcome back to the community.

Have you had a gap between subscription packs?

Katie

Re: Missing Boost Stamp

foxtrotmike — Wed, 29 Mar 2023 10:54:28 GMT

Hello Kate, i wouldn't of thought so

On Monday 27th I Brought in advance the £10 pack, my £15 pack expired on the 28th and subsequently i have the £10 pack now

After i brought the pack on Monday i had an unusual text back saying that Your Loyalty pays off with EE! you`re one pack away from your first free boost

I then on the same day text boost to 150 and it said i would get 2.0GB and I'm 2 more packs away from being able to add another boost, i get the same message if I text boost today.

Re: Missing Boost Stamp

Katie_B — Wed, 29 Mar 2023 11:08:13 GMT

Thanks for confirming @foxtrotmike.

How many free boosts do you currently have and what's the total amount GBs?

Katie

Re: Missing Boost Stamp

foxtrotmike — Wed, 29 Mar 2023 11:15:17 GMT

2GB (or 2000 MB 🤣 Really) so that's 4 Boosts

Re: Missing Boost Stamp

Katie_B — Wed, 29 Mar 2023 12:04:41 GMT

Hi @foxtrotmike.

I would recommend speaking with our customer care team who can take a look at your account and see what has happened.

Katie