topic Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m in Pay as you go

Re: I bought a package I can't make calls or receiveI bought a package I can't m

1Lisa1 — Tue, 28 Mar 2023 13:14:55 GMT

Hi Vane. I'm the same. Every other feature works but no recieving or making calls & can't get anyone to help me at EE. I switched from 02 this morning & now I wish I hadn't.

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

Katie_J — Tue, 28 Mar 2023 13:19:52 GMT

Good morning @1Lisa1.

Welcome to the community.

Are you pay as you go or pay monthly?

Has your number port just started today? if yes, this can take up till midnight tonight to complete.

Katie

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

1Lisa1 — Tue, 28 Mar 2023 13:27:03 GMT

I need to be able to make & receive calls as I'm expecting an extremely
important call. Please help.

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

Katie_J — Tue, 28 Mar 2023 13:38:28 GMT

Hi @1Lisa1.

So I can help further please can you confirm if you are pay as you go or pay monthly?

Did your number port begin today?

Katie

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

1Lisa1 — Tue, 28 Mar 2023 13:40:03 GMT

Sorry, yes the number changed today from 02. It's an EE pay monthly sim

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

Katie_J — Tue, 28 Mar 2023 13:46:02 GMT

Thanks for getting back to me @1Lisa1.

Number ports can take till midnight to complete but usually completes earlier.

What phone are you using? if you have an iPhone please ensure within your phone settings your number updates to the number you are porting.

This can be found by following these steps:

Settings > Phone > My Number.

In the meantime you should be able to use the temporary number provided with your EE SIM.

Katie

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

1Lisa1 — Tue, 28 Mar 2023 14:40:03 GMT

Thanks for your help Katie. I can now ring out to any number except EE
numbers & they can't call me either. But I'm assuming that this will
correct itself.
Thanks again, Lisa.

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

Katie_J — Tue, 28 Mar 2023 14:42:52 GMT

Hi @1Lisa1.

Please allow till the end of the day.

If this has still not corrected itself please pop back and let me know.

Katie