topic Re: Pay as u go sim stopped working electric gate in Pay as you go

Pay as u go sim stopped working electric gate

bharrt — Sun, 26 Mar 2023 11:11:49 GMT

Hi , last week for no reason pay as u go sim has stopped working in electric gates module . Sim works fine in phone can make call as tex, Gate module works fine with O2 sim.
Tried 2G,3G,4G bands and none of these no longer work with electric gates using EE pay as u go sim.EE changed anything recently? As there no issue with module as it works on all bands with O2. And EE sim has credit

Re: Pay as u go sim stopped working electric gate

XRaySpeX — Sun, 26 Mar 2023 11:34:16 GMT

@bharrt : How is gate meant to work? By a call, text or data?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Pay as u go sim stopped working electric gate

bharrt — Sun, 26 Mar 2023 14:17:13 GMT

It works by calling, and texting, nether of these functions don’t work , any more , sim works in phone ok , can call and text. And receive.

Re: Pay as u go sim stopped working electric gate

bharrt — Sun, 26 Mar 2023 14:35:47 GMT

Sending text to 150 AL when card in phone , received sim balance .

but doesn’t work in gate , as it did before

Re: Pay as u go sim stopped working electric gate

XRaySpeX — Sun, 26 Mar 2023 15:39:15 GMT

Yes, but what does it say?

Re: Pay as u go sim stopped working electric gate

bharrt — Sun, 26 Mar 2023 16:05:14 GMT

Message I get back

Your current balance as of today 15:37 is £6.00. Your last top up was £10.00 on 03/11/2022 at 13:27. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Pay as u go sim stopped working electric gate

Leanne_T — Mon, 27 Mar 2023 07:29:47 GMT

Hi @bharrt

Thanks for coming here.

Do you have access to any other active EE SIM card to see if this works in the gate?

Leanne 🙂

Re: Pay as u go sim stopped working electric gate

bharrt — Mon, 27 Mar 2023 07:59:38 GMT

I have tried another pay as u go EE sim which gives the same results . Fails to work in gate module

But works ok in phone.

Gate module works fine with O2 and vodphone sim

thanks

Re: Pay as u go sim stopped working electric gate

Leanne_T — Mon, 27 Mar 2023 08:09:11 GMT

Thanks @bharrt

Has the gate module had any updates over the past week?

Leanne.

Re: Pay as u go sim stopped working electric gate

bharrt — Mon, 27 Mar 2023 09:01:33 GMT

No updates ,

it’s been working fine with EE sim since Nov 2022 and just stopped last week . Did raise ticket with EE Your Report ID is 4357085 and they responded few days later they fixed the issue , so not sure what they found or what was fixed , But it’s still not working

Re: Pay as u go sim stopped working electric gate

Leanne_T — Mon, 27 Mar 2023 09:20:02 GMT

Thanks @bharrt

I would suggest getting in touch with our customer care team and they can get this looked into further for you.

Leanne.