topic Re: New sim! Poor coverage! pay as you go! wasted money! No refunds? in Pay as you go

New sim! Poor coverage! pay as you go! wasted money! No refunds?

Maashi — Sat, 18 Mar 2023 22:44:18 GMT

Got a new EE sim yesterday, and added £10 top up.

once came home, no signal, but time to time just 1 point signal comes and go! Can’t make calls to 150 or to book the service either.

Checked the coverage online, shows no issues!

Already made a complaint to ee about my coverage, yet I cannot use it. Bought it as I do not have waiting broadband connection being set up. Unfortunately this sim cannot even make a call.

called customer care, they said no issue!
went to ee shop where I bought sim and top up, they refused to refund the top up.

now having a useless sim with wasted money!

if ee cannot provide service, can’t you give my money back at least?

Re: New sim! Poor coverage! pay as you go! wasted money! No refunds?

Chris_B — Sun, 19 Mar 2023 07:52:40 GMT

@Maashi No network will guarantee a signal indoors as buildings can and do block signals. For give me for saying this but you’ve got an internet connection as you’ve posted on here.

Re: New sim! Poor coverage! pay as you go! wasted money! No refunds?

bristolian — Sun, 19 Mar 2023 08:16:16 GMT

Does the outdoor coverage match the online prediction?

The tool is only a "best guess" and is generally accurate, but the results aren't guaranteed - especially if this is an indoor-only issue.

Re: New sim! Poor coverage! pay as you go! wasted money! No refunds?

Maashi — Sun, 19 Mar 2023 08:46:46 GMT

I am using internet from O2 from home, as ee has no coverage!
My question is regarding poor coverage of ee inside and outside the home! I cant even make a call using useless ee sim.

I had to call ee using O2 sim!

Re: New sim! Poor coverage! pay as you go! wasted money! No refunds?

Maashi — Sun, 19 Mar 2023 08:50:44 GMT

No it does not. Its same for both indoor and outdoor.
When I try O2 sim with the same phone, in the same location indoor, I have 3/4 coverage while EE gives 1/4 time to time when I am outside. But ee website shows 4/4.

Re: New sim! Poor coverage! pay as you go! wasted money! No refunds?

Leanne_T — Sun, 19 Mar 2023 09:21:11 GMT

Hi @Maashi

Thanks for coming here.

What does the coverage checker show for indoor and outdoor coverage for the area?

Do you get signal in other areas?

Leanne.